Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.7
54 Reviews
4.7

54 Reviews

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54 Reviews of Rich Dencs

October 11, 2025

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Employee Rating

When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa More

by thecuch
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella , Ed Troike

September 12, 2025

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Everyone there is so nice and professional! It's very clean, and they offer free bottles of water! More

by bookwrm1959
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Recommend Dealer
Yes

May 12, 2025

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Very pleasant staff and very thorough service check. A very good experience from start to finish More

by ireneplagge
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Recommend Dealer
Yes
May 19, 2025

Brilliance Subaru responded

ireneplagge, Thank you so much for the 5 star review, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

March 18, 2025

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The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els More

by Mark
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Mar 24, 2025

Brilliance Subaru responded

Mark, Thank you so much for the amazing review. I am glad that Lisa took great care of you and we look forward to seeing you next time. Jim DaLuga General Manager

January 25, 2025

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Wonderful team at Brilliance Subaru, they have been taking great care of our sales and service needs for almost 10 years. More

by jimbo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Feb 12, 2025

Brilliance Subaru responded

jimbo, Thank you so much for the amazing 5 star review. We appreciate your loyalty to our dealership and look forward to serving you for the next 10 years! Jim DaLuga General Manager

November 02, 2024

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Friendly from the moment I pull in. Listen to what I need done and what I need looked at More

by Auntiebaclark
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Nov 10, 2024

Brilliance Subaru responded

Auntiebaclark, Thank you so much for the 5 star review and feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

October 04, 2024

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Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 13, 2024

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

June 14, 2024

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Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
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Service Communication
Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

April 04, 2024

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The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

March 05, 2024

Dealership Rating
Employee Rating

Every time I come in for service I am treated with respect and answer my questions . More

by placenciaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2024

Brilliance Subaru responded

placenciaj, Thank you very much for the 5 star review. I am happy to hear that you are pleased with our Service Department and we look forward to your next visit. Jim DaLuga General Manager

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