54 Reviews of Rich Dencs
October 11, 2025
When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was put on order and I was told the part would arrive by Friday (3 days) and the work would be done immediately. I was given a loaner which I very much appreciated especially seen I didn't have to have some pick me up and I wouldn't be without a vehicle. I happened to see my sales guy, Ed in the waiting room while the techs were determining the problem. We had a pleasant chat with Ed saying how great the service guys and gals were. I now can agree. Everyone was friendly, professional and willing to explain things to me. I believe the quality of the work is very good but I won't know unti I've driven the car a while. Hated to have to have the work done, but couldn't have asked for better service. Thanks to all of you. More
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella , Ed Troike
March 18, 2025
The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone else I encountered while waiting were genuinely friendly as well. More
Other Employees Tagged: Lisa Kilhefner
January 25, 2025
Wonderful team at Brilliance Subaru, they have been taking great care of our sales and service needs for almost 10 years. taking great care of our sales and service needs for almost 10 years. More
Other Employees Tagged: Adam Mennella
November 02, 2024
Friendly from the moment I pull in. Listen to what I need done and what I need looked at Listen to what I need done and what I need looked at More
Other Employees Tagged: Adam Mennella
October 04, 2024
Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. Employees are amicable and most importantly the car was delivered washed and timely. More
Other Employees Tagged: Lisa Kilhefner
June 14, 2024
Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! efficient and accurate! Thank you again!! Everything is explained thoroughly!! More
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
April 04, 2024
The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. ever dealt with. They make the process vey smooth and explain things thoroughly. More
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
