Ricardo (Rick) Mendoza

Castle Hyundai Downers Grove responded

Thank you for the clarification—I appreciate you taking the time to explain. It sounds like we may not have personally spoken, but just to confirm, you did speak with a member of our Sales Management team at the time of purchase, correct? I did go back and review all of the documentation tied to your deal. At this time, we do not have anything in writing indicating that all-weather floor mats were promised as part of the purchase. We also have a signed “We Owe” form on file, which reflects that there were no outstanding items agreed to at the time of delivery. I completely understand your position, especially if this was discussed verbally during the process. To provide full transparency, I’m more than happy to email you a copy of the “We Owe” form for your review so you can see exactly what we have on file. If you can provide me with the best email address to send that to, I will get it over to you right away. I do still want to help where I can, and my offer to provide the mats at our dealer cost remains open as a goodwill gesture.

hannahlim1 responded

For clarification, I do not believe we ever spoke regarding my case. I spoke twice with staff from the Parts Department, and both advised that they would leave a message for the Sales Manager. This discussion took place at the time of purchase, which is why it was not written down. I was told that the item would be provided while we were completing the paperwork with the finance representative. Later, I was informed that the item was out of stock and that they needed to check when the General Manager would be available, so it could not be written on the contract. I appreciate your offer; however, I will not be paying for this item, as it was included in the original deal. Hyundai dealer owes me weather mat.