Rhoel Gray | Page 21

Exceptional sales experience We have owned/leased several BMWs from numerous dealerships (Orlando, Atlanta, West Chester PA, Rockville MD). Our experience with Germain, and specif We have owned/leased several BMWs from numerous dealerships (Orlando, Atlanta, West Chester PA, Rockville MD). Our experience with Germain, and specifically Alex Pope, was the best. Alex is friendly, knowledgeable, accommodating, prompt, professional... not pushy, not arrogant. He made our latest car buying experience one of the best we have had (and we have purchased/leased over 30 cars so far). We would highly recommend Alex and Germain to any of our friends. More

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Love my BMW JJ--John Joseph was a great salesman! He helped me find the car that was the best deal for me and met my needs. I have no complaints concerning m JJ--John Joseph was a great salesman! He helped me find the car that was the best deal for me and met my needs. I have no complaints concerning my experience at Germain BMW. Also the General Manager in the used car building was wonderful. He helped accommodate my husband--even had a car moved so my husband could be in the shade. Everyone in the used car division was great!! This is the second BMW I have purchased at this location. More

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Excellent Service I received excellent service from Rhoel Gray at Germain BMW. Rhoel met my expectations on all levels, was courteous, efficient and a pleasure to do bu I received excellent service from Rhoel Gray at Germain BMW. Rhoel met my expectations on all levels, was courteous, efficient and a pleasure to do business with. More

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Great service Had a small issue with low beam headlight malfunction and with no appointment stopped in to see if they could look at it. Rhoel Gray as always went ab Had a small issue with low beam headlight malfunction and with no appointment stopped in to see if they could look at it. Rhoel Gray as always went above and beyond to make the necessary repair while I waited and within an hour I was on my way. Service department has never disappointed me in my nine years of doing business with Germaine BMW More

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Amazing service as always Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. Took my M4 in for 2 new tires. Dealership found a deal for me better than I could get online. Mounted and balanced and ready in about an hour. More

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Very good service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was d service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was done on time. My only complaint is when I got half way home my tire pressure indicator came on indicating I need air in my tires...why did the service team not check the air pressure when they rotated the tires? It is very difficult to find a working air station in Naples. Race Track is the only one working. Besides, this should not be something I need to do when just leaving and having tires rotated. Air should be checked and filled to the standards by which to avoid the idiot light. More

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Great Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great whe Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great when I get it back More

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Always great service Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Florida and NJ gives me the opportunity to judge one dealership against another and Rhoel makes the Florida dealership the winner More

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Excellent service experience Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only profe Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only professional but the waiting room is very comfortable. I also saw a very impressive situation. There was an elderly gentlemen who had just lost a loved one and seemed confused. He had just been in an accident. A service advisor Moises sat down with him, helped him call his insurance company, explained the damage to the car and worked with the insurance company to get a rental car for him. This is a busy service department, and Moises showed incredible empathy towards this elderly customer. Bravo! More

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Exceptional Professional Service This Company provides a real value added benefit. The quality of service/attention to the customer is thoroughly extended. From beginning to completi This Company provides a real value added benefit. The quality of service/attention to the customer is thoroughly extended. From beginning to completion there's a calming exchange of dialog with a well skilled Service Staff. Rhoel Gray & his team are the consummate Managers making us feel the purchase of their product was the final assurance of a successful experience. More

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