Rhoel Gray

We highly recommend the service department at Germain BMW of Naples. We would like to thank our advisor, Rhoel Gray. His communication and professionalism was top notch. BMW of Naples. We would like to thank our advisor, Rhoel Gray. His communication and professionalism was top notch. More

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Rhoel Gray was a real pleasure to deal with! He was very personable and at the same time, very professional! Thank you!!! He was very personable and at the same time, very professional! Thank you!!! More

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Excellent service and staff from set up to loaner to service to pick up and leave service to pick up and leave More

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I just had my BMW serviced at GERMAIN BMW, and I must commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep un commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep understanding of customer care. Rhoel kept me informed every step of the way, providing clear explanations of the necessary work, and even offering a perfectly suitable loaner car without any hassle. There were absolutely no surprises when I picked up my car; everything was handled exactly as promised. Rhoel's proactive communication and commitment to ensuring my satisfaction truly set the standard for dealership service. It's refreshing to work with someone so knowledgeable, honest, and dedicated to the customer. Thank you, Rhoel and the entire team, for making my service visit seamless and stress-free! I'll definitely be returning for all my future BMW needs. More

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Germain is under construction preparing for the future. I can’t say enough about Rhoel Gray who is my service advisor. He always ask how my family and business is doing. Rhoel is more than our service I can’t say enough about Rhoel Gray who is my service advisor. He always ask how my family and business is doing. Rhoel is more than our service advisor, I consider him a friend. Germain can be trusted to provide excellent service to your car. More

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As usual , very satisfied with professional treatment extended by Rhoel Gray . He is a real credit to your dealership . extended by Rhoel Gray . He is a real credit to your dealership . More

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Rhoel Gray provided timely and professional service. He greeted me upon arrival and explained everything that needed to be done. Rhoel has a very friendly demeanor. My car was completed in a timely m He greeted me upon arrival and explained everything that needed to be done. Rhoel has a very friendly demeanor. My car was completed in a timely manner and again was greeted by Rhoel at pick up. It was a very pleasant experience! More

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So many good attributes but the ONE that is #1, the service Team AND Rhoel Gray. He is steadfast diligent, competent, and smart. Never alibis if there is an issue and always seeks solutions! He is a l service Team AND Rhoel Gray. He is steadfast diligent, competent, and smart. Never alibis if there is an issue and always seeks solutions! He is a large reason I use Germain for all of my BMW needs! More

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Always receive excellent service. Led by Rhoel Gray - outstanding response and care. Goes the extra step to make my customer experience flawless. Great at understanding my concerns, a Led by Rhoel Gray - outstanding response and care. Goes the extra step to make my customer experience flawless. Great at understanding my concerns, addressing them and resolving them. More

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Rhoel Grey have assisted me for years in the service of our 2 BMW, excellent communicator and kept me informed of the progress on the service. our 2 BMW, excellent communicator and kept me informed of the progress on the service. More

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