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Rhoel Gray
226 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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226 Reviews of Rhoel Gray
February 07, 2026
This dealership provides great customer service and it all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real as all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real asset to your company. More
by iamchrista
Other Employees Tagged: Klevis Toska
January 30, 2026
Rhoel Gray is the first person I am assigned to when I come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working for them. More
by kmclean
January 26, 2026
Germain BMW’s service group is exceptional with Germain’s Service Rep, Rhoel Gray professional, competent, knowledgeable and courteous! Would recommend Rhoel and Germain BMW to everyone! Service Rep, Rhoel Gray professional, competent, knowledgeable and courteous! Would recommend Rhoel and Germain BMW to everyone! More
by Larry
January 14, 2026
We highly recommend the service department at Germain BMW of Naples. We would like to thank our advisor, Rhoel Gray. His communication and professionalism was top notch. BMW of Naples. We would like to thank our advisor, Rhoel Gray. His communication and professionalism was top notch. More
by julie
January 02, 2026
Rhoel Gray was a real pleasure to deal with! He was very personable and at the same time, very professional! Thank you!!! He was very personable and at the same time, very professional! Thank you!!! More
by Dalerclark1212
Other Employees Tagged: Jeremy Bongle
December 10, 2025
I just had my BMW serviced at GERMAIN BMW, and I must commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep un commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep understanding of customer care. Rhoel kept me informed every step of the way, providing clear explanations of the necessary work, and even offering a perfectly suitable loaner car without any hassle. There were absolutely no surprises when I picked up my car; everything was handled exactly as promised. Rhoel's proactive communication and commitment to ensuring my satisfaction truly set the standard for dealership service. It's refreshing to work with someone so knowledgeable, honest, and dedicated to the customer. Thank you, Rhoel and the entire team, for making my service visit seamless and stress-free! I'll definitely be returning for all my future BMW needs. More
by Cheruhaus
November 23, 2025
Germain is under construction preparing for the future. I can’t say enough about Rhoel Gray who is my service advisor. He always ask how my family and business is doing. Rhoel is more than our service I can’t say enough about Rhoel Gray who is my service advisor. He always ask how my family and business is doing. Rhoel is more than our service advisor, I consider him a friend. Germain can be trusted to provide excellent service to your car. More
by raswfl
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