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Rhoel Gray
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197 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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197 Reviews of Rhoel Gray
April 01, 2025
Rhoel Gray is an excellent professional. He managed my service appointment well and assisted me in modifying the software on my BMW. Kudos to Rhoel and thank you. He managed my service appointment well and assisted me in modifying the software on my BMW. Kudos to Rhoel and thank you. More
by Neilmmoss
March 23, 2025
I have been a customer of BMW for over 25 years, and I can confidently say that they do produce the Ultimate Driving Machine. But what sets them apart is their Ultimate Service. Rhoel Gray is top-notch. can confidently say that they do produce the Ultimate Driving Machine. But what sets them apart is their Ultimate Service. Rhoel Gray is top-notch. Although only needing routine maintenance, he has consistently provided reliable and efficient service. He’s knowledgeable, friendly, and always goes the extra mile! This is why I’ll always be driving a BMW… More
by LANYC
March 20, 2025
Rhoel Gray was welcoming and professional from start to finish. He thoroughly explained the services my car needed and provided an accurate estimate upfront. The work was completed on time, and my car r finish. He thoroughly explained the services my car needed and provided an accurate estimate upfront. The work was completed on time, and my car runs like new! I really appreciated the attention to detail and the transparent communication throughout the process. It’s clear that the team takes pride in their work and values their customers. More
by Olgaema100
March 11, 2025
The team at Germain are outstanding and communication was excellent! I always bring my BMW to Germain, best in the business!! excellent! I always bring my BMW to Germain, best in the business!! More
by Raymond.jahn1
Other Employees Tagged: Chuck Griffith, George Donovan, Jeremy Bongle, Cory Hespeler, Sebastian Murzanski, Tona Zarrelli, Chris Barta
March 11, 2025
Rhoel Gray provided excellent customer service and was able to get my car in quickly. Great communication and superb work. Germain is represented well by the service staff in Naples! able to get my car in quickly. Great communication and superb work. Germain is represented well by the service staff in Naples! More
by Brad
February 06, 2025
Germain BMW has excellent and very predictable service. Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Germain service department. More
by bobwal10
January 24, 2025
My engine overheated and drove the car to the shop. Rhoel Gray came right over to help me with my problem. He gave me a rental car to use.My car was repaired quickly and back to me. I had a radio pro Rhoel Gray came right over to help me with my problem. He gave me a rental car to use.My car was repaired quickly and back to me. I had a radio problem and your shop corrected it. All good and love my car. Thanks Rhoel John Kless More
by John Kless
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