Rene Polanco

Worst service I have ever encountered! Never called back, had to go to the dealership every time to find out about my car. Kept my car for 23 days .my husband has been deceased for 3 years Never called back, had to go to the dealership every time to find out about my car. Kept my car for 23 days .my husband has been deceased for 3 years and I had asked multiple times to update info. Apparently they were calling and texting my husband for nine days before I made my first trip to the dealership. Had to take my son with me after they informed me that the battery was dead ... I knew that, because that was why I brought it in. 3 batteries in 3 years is NOT normal. Something was draining the battery. Spoke with Rene, manager, he finally updated my info and told me I had to get a new battery so that they could run diagnostic ( such poor service, you don't have a battery to use) I waited 45 mins the next day to find out they didn't take the battery out and could not find my car. Poor service! After an another week with no car, I had to call to see if it was done... and of course it just got finished. Went to pick it up and it was in the back lot and I refused to walk all over looking for it! Poor service! I hope I never have to return to this service department! More

by SHERRISMITH258 Verified Customer Verified Customer

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Rene effectively communicated what was necessary for my vehicle and was very responsive. Not reflective of him is the fact that the prices for service work to be performed posted on their website when sch vehicle and was very responsive. Not reflective of him is the fact that the prices for service work to be performed posted on their website when scheduling service is NOT the cost as they are now significantly higher. More

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Rene greeted me personally, made the process easy by addressing my needs and concerns quickly. addressing my needs and concerns quickly. More

by Brhinton81 Verified Customer Verified Customer

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Staff does not communicate with each other and ignores customers. I do not intend to deal with this dealership ever again. customers. I do not intend to deal with this dealership ever again. More

by RSQ Verified Customer Verified Customer

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Angela Christie and Travis Hill always does a phenomenal job when working with me and my vehicular needs. Making sure it’s safe for me and my daughter Daisy. ❤️❤️❤️❤️❤️ job when working with me and my vehicular needs. Making sure it’s safe for me and my daughter Daisy. ❤️❤️❤️❤️❤️ More

by TyJames Verified Customer Verified Customer

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The service was phenomenal. I was well informed on what was going on with my vehicle. I was well informed on what was going on with my vehicle. More

by CHASSELL3 Verified Customer Verified Customer

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Rene did a great job helping find my car’s issue and get it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status o it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status of your vehicle. More

by Karherinebursch Verified Customer Verified Customer

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Customer Service has dwindled severely! I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that’s included with me visiting twice just for a battery replacement! Service manager did take off diagnostics charge but that’s doesn’t account for the inconvenience this caused me and family ! Rene Polanco was very helpful and apologetic & he even walked me to my car I won’t be returning!! More

by MALONE_SHANTA Verified Customer Verified Customer

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Rene greeted me. He was very professional and polite. Josh, kept me informed and was also professional and polite. He was very professional and polite. Josh, kept me informed and was also professional and polite. More

by TEmanuele Verified Customer Verified Customer

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Great team work and service during the holiday season. The phone systems however could be updated. The phone systems however could be updated. More

by CEO2 Verified Customer Verified Customer

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