Reese Ensign | Page 2

They always take care of whatever I need and want. Reese is easy to work with. Reese is easy to work with. More

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Went there for a simple oil change, they tried to charge me $185 to “check “ for an oil leak, then another thousand dollars to fix the oil leak. Then they neglected to turn off the “service engine soon“ lig me $185 to “check “ for an oil leak, then another thousand dollars to fix the oil leak. Then they neglected to turn off the “service engine soon“ light. Disappointed. More

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The communication with the service department was absolutely nonexistent. We waited three weeks to get your truck fixed And had to call to find out if the part had even been delivered yet. We left me absolutely nonexistent. We waited three weeks to get your truck fixed And had to call to find out if the part had even been delivered yet. We left messages, repeated phone calls with nobody returning phone calls. More

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Horrible customer service! They don’t answer their phones or give up dates. We dropped off a car for a service recall on a Sunday night. No one called to let us if they’d recei They don’t answer their phones or give up dates. We dropped off a car for a service recall on a Sunday night. No one called to let us if they’d received the car or not. After 3 days (we thought the car was stolen at this point since the drop off key box did not look safe) we were finally able to speak with someone on the phone, and they couldn’t if even tell us what was going on. They said they’d call back, but didn’t. We called the next day, and nothing was done on car after 4 day at the dealership. The recall letter says that the dealerships have the parts to fix the car, yet we were told that you have to order the parts to fix it, we can pick up the car and you’d call us back when the parts are in. I bet you would not call back! Plus, we didn’t have to wait for 4 days to find that out. More

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Very helpful and knowledgeable personnel. Eric, Service Advisor, rolled up his sleeves and managed the testing and repair process on my F250 from start to finish; kept me informed every step Eric, Service Advisor, rolled up his sleeves and managed the testing and repair process on my F250 from start to finish; kept me informed every step of the way. More

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The service work is good. The response on returning calls is poor. I was told it's because the dealership is understaffed. That doesn't help when time is of the essence for a The response on returning calls is poor. I was told it's because the dealership is understaffed. That doesn't help when time is of the essence for a customer More

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Service was good. Loved the pick-up drop-off service. It was difficult to communicate with the dealership. I called many times and could not reach the service, sales o Loved the pick-up drop-off service. It was difficult to communicate with the dealership. I called many times and could not reach the service, sales or parts departments regarding the appointment or to find out if my service was completed. I’d expected it done the same day but it was two days and I’m not sure why for an oil change? More

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Working with Jon Jenks and his team was great! They all worked really hard to make sure that I was able to find everything I was looking for and find the best possible deal for me. I really felt l They all worked really hard to make sure that I was able to find everything I was looking for and find the best possible deal for me. I really felt like they cared about helping me get what I needed and didn’t make me feel pressured to make a decision before I was ready. I would definitely recommend Jon and his team! More

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I was treated courteously, I came a day early for my appointment, but they worked me in so I didn’t have to return. I’m very pleased with my experiences there appointment, but they worked me in so I didn’t have to return. I’m very pleased with my experiences there More

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There’s no communication they are short handed and lack costumer service no one pick up the phone or call back. costumer service no one pick up the phone or call back. More

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