Reese Ensign

We brought our brand-new Ford F-350 Limited to Sky Ford of Provo for a warranty repair after the air conditioning stopped working with fewer than 100 miles on the truck. Because it was new and had a light- of Provo for a warranty repair after the air conditioning stopped working with fewer than 100 miles on the truck. Because it was new and had a light-colored interior, we specifically asked the service department to handle it carefully. When they told us it was fixed, the A/C worked—but the radio no longer did. After they addressed the radio, the tailgate stopped working. Each time we got our truck back, we discovered another problem. By that point, the dealership had kept the truck more days than we had been able to use it. We explained how frustrating this was. This is a work truck, and we needed it repaired properly. We also wanted to enjoy the new truck we had just purchased. When they said the dashboard would need to come apart, we again pleaded with them to be careful and put everything back together correctly. Instead, the dashboard came back crooked, making the gear indicator at the bottom of the display difficult to see. The area behind the back seat had also been taken apart and was left unassembled. Afterward, a different shop told us that every other lug nut on every wheel had been overtightened, because this was not an area that Sky Ford was supposed to work on, we feel it was done maliciously. This new shop now has to order a special tool just to remove the Lugnuts because they can't remove them without breaking them off. The alternating pattern across all four wheels left us seriously concerned about how our truck had been handled and what else they may have done to it. For a truck costing over $100,000, this experience was incredibly disappointing. All we asked was that they fix the original problem, take care of our new vehicle, and return it properly assembled. Instead, we dealt with repeated problems, additional inconvenience, and more repair complications. This was the worst service experience I have had, and I will not return to or recommend this service department. More

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I was referred to this dealership for service on my car. They were not able to find the main issue with my car. I ended up spending a lot of money for a side issue. When that ended up not being the issue th They were not able to find the main issue with my car. I ended up spending a lot of money for a side issue. When that ended up not being the issue that I had with my car, they refused to provide more service or refund the money as they had “fixed a problem.” I was referred to them as being part of Larry H Miller. However, they have just changed from Larry H Miller. Evidently they will not standby their words. More

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We have been dealing with this dealership for a year now with issues that come up after a recall but the most recent trip to Sky Ford has been the most disappointing to the point where we'd rather go anywh with issues that come up after a recall but the most recent trip to Sky Ford has been the most disappointing to the point where we'd rather go anywhere else. Our car presented with issues so we brought it in on a Saturday morning where we were told that we would hear at least a diagnosis by the end of the day or Monday at the latest. It took until Tuesday, which was fine except that they said there was nothing wrong since they could not replicate the issues we claimed to be having. Fast forward a week and the car starts having the issues again plus new issues that were concerning. I called to see if we should bring it in and was told there was limited availability and we'd have to schedule a week out to bring it in at all. We set up and appointment and were assured it would be looked at again same-day since we've had so much trouble in the past with correct communication (an even longer story). We took the car in for our appointment right on time and were told by Reese that it would take about 5-6 hours until we would have a diagnosis but we would get a call. We left the dealership at 1pm and when we passed it both at 3:30pm and 9pm the same day, it was in the same spot we parked it in. Unbelievably frustrating since we had an appointment and were told we'd have at least a diagnosis by the end of the day. When I called the next morning (today), I was told it was not probable for them to have a diagnosis in that time frame or for them to even have it diagnosed by the end of today as well. We are so sick of this dealership and as soon as we have our car back, we will not be returning to this location again. Very unreliable and the miscommunication in this department is appalling. If we could be told up front it would be a few days, that would be preferrable instead of waiting days on end just for the car to be looked at. More

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Horrible experience with service at LHM Provo. I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and deli I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and delivered. Not so the next day I had to be persistent to talk with the same service rep. I told him I needed my car that day. At 3pm he said it would be delivered that day. After 6 pm still no car. I called asking for a manager. The sales manager was very responsive and had my car delivered. Still no communication from the sales rep. I have no idea what they did as the problems still exist including a recall. I called to talk with a service manager but they were not available. I left my number and no call back. Complete failure on the service department. More

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Hard to get a hold of. When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate with no explanation. More

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Service was a bad experience. My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any updat My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any update at all on my car. If they hadn’t started working on it - fine - but it should not be such a difficult experience to talk to my “service advisor.” I’m going to avoid this dealership for future service. More

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Horrible service 3 hour oil change because a service manager wants to call a meeting manager wants to call a meeting More

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It was the worst experience I have ever had. They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things I needed done. I will never return to this dealership for anything again. I have talked to many people that have had the same experience as I did. So I would recommend going somewhere else. More

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I find Larry H Miller ford to be very reliable. They take good care of my car and are courteous They take good care of my car and are courteous More

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Two weeks ago today had oil change, bought special, and cooling system flush. Engine temp is running higher. One week ago today, had cruse control serviced. Purchased new control. As of yesterday it no cooling system flush. Engine temp is running higher. One week ago today, had cruse control serviced. Purchased new control. As of yesterday it no longer is working. Made trip from SLC residence to Provo, service rep suggested that the work performed and apparatus installed might not be under warranty. I made an appointment for today, 1000 hrs. I just completed a phone call to the Service department announcing the cancelation of the appointment scheduled today. The person I spoke with seemed less or uninterested, and therefore, I did not feel supported or listened to, and it seemed to me that any other relationship or interaction was preferable to assisting me. Customer satisfaction is a 2 out of 10. More

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