Rebecca Cohen
Rebecca Cohen at Lexus of Orange County
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Rebecca Cohen

Motor Vehicle Clerk

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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4.2
34 Reviews

Dealership Experience

8 yrs, 6 mos

4.2

34 Reviews

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34 Reviews of Rebecca Cohen

October 18, 2023

Dealership Rating
Employee Rating

Terrible dealer. ..makes a second attempt to reach out to me only to repeat the same garbage making it seem your cat is not worth what th internet says they are lying. More

by Steveboy2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 20, 2023

Lexus of Orange County responded

We're sad to read about your experience. We strive for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. Your feedback is important as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. David Lewis - General Manager - davidlewis@lexusorangecounty.com

Oct 20, 2023

Steveboy2004 responded

Your sales manager is scaming people from alot of money..he is offering me 20k for my trade when my car has been valued as high as 28k. This is ridiculous they took all that time and knew about my situation with buying 2 cars from presitige lexus and 3 from prestige toyota and also selling my truck very cheap for 39k to you guys last year and get the lowest offer ive seen on the market from over 100 dealers which is insane.my car retails at 28k and he is saying 20k that's wild..the tires are great I just paid 1500 for brakes and rotors from you guys and all services done..why 8k less then market but sell me your truck in terrible condition for over retail. That's wild

Oct 21, 2023

Lexus of Orange County responded

Steve, Your truck was sold to us and you were given the best value for it based off the tools and software available to us. We feel as though we offered a fair number despite what you believe others would pay. We wish you the best moving forward.

Oct 21, 2023

Steveboy2004 responded

I can post all my recipets public and show how much you people are scammers...cars worth 28k you offered 20k..your crooks...shame on you...your company has no integrity ..i will go public and show the value and sale and show the world how much your scammers

July 26, 2023

Dealership Rating
Employee Rating

Everyone is friendly and helpful. It is a pleasure to bring my car here . The dealersip is clean. I never have to wait. More

by hallontheroad
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Jul 26, 2023

Lexus of Orange County responded

We love to hear that you were satisfied with your experience. It is a pleasure working with you, and we hope to see you in again soon! Until then, travel safe!

July 25, 2023

Dealership Rating
Employee Rating

Excellent service friendly staff and professional and courteous. Very helpful expertise in explaining about my vehicle More

by GJACKSON1364
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2023

Lexus of Orange County responded

It is our absolute pleasure to explain all the necessary information, and it is great to hear you have been provided with friendly and professional service. Please never hesitate to reach out. We are always here to help! Thank you for choosing Lexus of Orange County. Travel safe and come again soon!

March 18, 2023

Dealership Rating
Employee Rating

What I care about is time, attention, honesty, and loyalty. At Lexus I got all of those things. Lexus, made the time, gave me the attention that was needed and honest with me and the loyalty as well More

by eebwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Horan, Govaia Larcher

Mar 20, 2023

Lexus of Orange County responded

Hello, thank you for sharing the experience you had with Melissa. We look forward to working with you again in the future!

December 30, 2022

Dealership Rating
Employee Rating

Most dealers would try anything to make money. This is what they are about. Really do you get a deal of this interested in the customers. This is a Dealership that I don’t trust More

by theodore.carrero
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Jan 05, 2023

Lexus of Orange County responded

Hi Theodore, thank you for sharing your feedback. I regret to learn you are not satisfied with your recent experience and I would like the opportunity to learn more about this. Please contact me at your soonest so we can discuss this further, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

November 18, 2022

Dealership Rating
Employee Rating

Quick, professional, kind! What more can you ask for?! I look forward to my lexus services and the lounge! More

by RACHEL.MYUNG.KIM
Sales Price Transparency
Recommend Dealer
Yes
Nov 21, 2022

Lexus of Orange County responded

Hi Rachel, we appreciate your kind feedback about the quick, professional and kind service you received. See you next time!

July 07, 2022

Dealership Rating
Employee Rating

It was very easy working with the sales team and would buy our next Lexus there More

by rjinnella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2022

Lexus of Orange County responded

Hello, it's great to see you had an easy experience with our team. We look forward to working with you in the future!

June 22, 2022

Dealership Rating
Employee Rating

Damaged my car during service failed to diagnose proper repair was by reached by different dealership. Lied about car having body work in order to avoid warranty work confirmed by 3 other shops and 2 deale More

by chrisaluna95
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 23, 2022

Lexus of Orange County responded

Hi Chris, the Lexus Certified Warranty will not cover physical damage that may have been caused by the consumer or other service facility. If you have further questions, please feel free to reach out to our service department, thank you. Lexus of Orange County Team

May 19, 2022

Dealership Rating
Employee Rating

They were fast and respectful. Didn’t push me into something I didn’t want More

by stefastar1012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 20, 2022

Lexus of Orange County responded

Hello, it's wonderful to see you received fast and respectful service from our team. See you next time!

January 07, 2022

Dealership Rating
Employee Rating

Awesome dealership, Melissa went over all the wonderful features of the RX 350L with us. I was excited to find the car had a CD player and a heated steering wheel!! Lucky me! More

by beana83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2022

Lexus of Orange County responded

Hello, we think it's great Melissa was able to get you into the car you wanted. We look forward to your first oil change!

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