Ray Hildenbrand | Page 17

I would like to take this moment to commend and applaud I would like to take this moment to commend and applaud one of Champion Caring Car Salesman, Mike Campisi. This year I trade-in my 96 I would like to take this moment to commend and applaud one of Champion Caring Car Salesman, Mike Campisi. This year I trade-in my 96 4Runner & purchased a Certified Used Toyota Truck. Mike Campisis and his Service Manager, Ray Hildenbrand manged to move a vehicle from one dealership to theirs to work on the sales & improving customer/dealer relationship. I met with Mike Campisis to discus our issues and my concerns. Mike and Ray made my wife and I feel like one of the family. They could not do enough to see that we were happy with our final purhcase. Even when there were some challeneges with the truck initlally, they worked closely with their Key GM Leadership, Jeff Lish, to assure that the realtionship was as important as the sale. They even offered to take the vehcile back if we were not satified over the next few weeks. That shows they are going above and beyond other dealerships to exceed expectations. Mr. Campisi was professional, well-spoken and showed us great respect and concern. Mike worked with us to better understand our needs and what Champion can offer. He showed sincerity and politness throughout the entire process. Mike, Rich and Jeff represented Champion Toyota Company in an exemplary and positive way. This personal touch will always be better way to do business and build a solid future sales base. They deleiver what they promised. They are all to be commeded for a job well done and kudos for showing the human side of the sale business. Champion Toyota should have more “Boots on the Ground” like Mike, Rich and Jeff to drive the future of Champion business, with their personal touch. Sincerley, Walter & Eileen Fiala More

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Very professional. Ray described the work that was needed and the pricing was consistent with his explanation. Specifically, the lube, oil and filter was priced competitively and they check my air fi needed and the pricing was consistent with his explanation. Specifically, the lube, oil and filter was priced competitively and they check my air filter, fluids and other general maintenance items. More

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