Raquel Maynard

Summary: over-priced service, including garbage fees tacked on. Do yourself a favor and sort the reviews by “lowest first”. Then look for a more reputable service provider. Took my ‘22 Stinger in tacked on. Do yourself a favor and sort the reviews by “lowest first”. Then look for a more reputable service provider. Took my ‘22 Stinger in for a manufacturer recall repair. This is very profitable work for auto dealerships. You’re welcome, Union County Kia. I requested an oil change while there. Service advisor calls to inform that the oil drain plug is stripped with an estimated $200 to repair. My bad here, of course, as I told them to fix it. I mis-understood, as I thought it was a cross-thread stripped bolt. That would make sense for a $200 cost. No, the bolt head was stripped (presumably by the last person who did an oil change on the car). I’m confident a spray of WD-40 and a vice grips would’ve removed the bolt in 5 minutes. Union County Kia charges $195/hour for service work. They added a $34 tire rotation; that I did not request. Then they added a $49.44 “shop supplies” fee - above and beyond the costs for the oil change materials and the $5.47 drain bolt. When challenged, the service advisor told me this fee is automatically added for ‘general supplies’ and that is nothing she can do ! Pure Garbage Fee. This is on top of the profitable recall repair that they billed to Kia and the ridiculous hourly rate and the unrequested rotation. Now, to add insult to injury, the service order stated, in all caps, “this vehicle has never been in this shop for service …” Talk about covering your xxx… my car HAS been in that shop for other warranty service + oil change. Why do you suppose they felt the need to add this inaccurate comment ? My experience is precisely why so many car dealerships have such a bad reputation for service work. I will never go back and I hope this review causes just one person to NOT go to UCK for paid service work More

by JSAVO Verified Customer Verified Customer

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Very pleasant atmosphere the people treat you not like a business but as if you're family. business but as if you're family. More

by williampatterson016 Verified Customer Verified Customer

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Always outstanding service! ! Very personable, professional and kind!!! Won't go anywhere else!! Thank you ❤️ ! Very personable, professional and kind!!! Won't go anywhere else!! Thank you ❤️ More

by Clgoode6670 Verified Customer Verified Customer

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Raquel is awesome - she knows what she is doing and is very customer friendly. She is truly an asset to your company very customer friendly. She is truly an asset to your company More

by 28winecoff Verified Customer Verified Customer

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Love the dealership, don't like the maintenance prices. I've had several issues that shouldn't have happened at the mileage I had and I had to pay for repair. A couple of other issues I can't have repaired I've had several issues that shouldn't have happened at the mileage I had and I had to pay for repair. A couple of other issues I can't have repaired because of the cost. More

by ELSIELLOY Verified Customer Verified Customer

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Raquel is so helpful! Union Kia always does a great job on my car; it’s running a lot better and the long drive trip was a success! Union Kia always does a great job on my car; it’s running a lot better and the long drive trip was a success! More

by WRGLO5 Verified Customer Verified Customer

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Great service while providing real time updates on the status of the service. with immediate information of the pricing of any additional work that is needed status of the service. with immediate information of the pricing of any additional work that is needed More

by jon.harris0 Verified Customer Verified Customer

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Muy amable, y graciosa. Siemore cordial con nosotros y tiene buena memoria, siempre nos recuerda cuando vamos. Siemore cordial con nosotros y tiene buena memoria, siempre nos recuerda cuando vamos. More

by DARIMADEP Verified Customer Verified Customer

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yery grate service & alwesome Salemans thanks 2 Evereone & will past the service 2 other people thank s again!!!!!!!!!! & will past the service 2 other people thank s again!!!!!!!!!! More

by crabrya Verified Customer Verified Customer

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Communication was very poor and I was told I needed a repair and once I justified why it should be covered by Kia suddenly I was told that I didn’t need the repair. My car also sounds terrible after the repair and once I justified why it should be covered by Kia suddenly I was told that I didn’t need the repair. My car also sounds terrible after the job they did and it didn’t prior. More

by MANDYM3 Verified Customer Verified Customer

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