Raphael Ferrer

I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle of the week about an online posting.  I worked with two agents to get clarifications and additional photos.  On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer.  I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement".  The agent said we were all set and that he would email me copies of the paperwork.  I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements.  At this point, I got a return call from the agent stating there was an issue.  Someone else just took the vehicle out for a test drive with another agent.  I asked what the problem was.  They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle.  I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer.  I asked to speak to someone else.  Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do.  I said they should tell their other customer that the vehicle was sold.  They would not do that claiming they had no signed deal.  I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer.  A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle.   Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones.  It is first come, first served only. More

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Horrible place to get your Car serviced at. Refused to used my warranty for a suspension malfunction which is common in audi. Refused to used my warranty for a suspension malfunction which is common in audi. More

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Don't waste your time there!Was in the market for a new Don't waste your time there! Was in the market for a new A7, have been calling Audi dealersips, who have been sharing with me when they would be rece Don't waste your time there! Was in the market for a new A7, have been calling Audi dealersips, who have been sharing with me when they would be receiving new A7 in transit. Lainie Schwartz, who answered my call stated that they were receiving some in December but wouldnt share any info unless I came in. I made the appt and wasted two hours with her and her rude manager, Raphael Ferrer. They tried to sell me a used one instead and tried to lie that no 2021 models were coming in and that they were not receiving any cars in December. And stated that all dealerships were lying about receiving the car. As unpleasant as it was to deal with unprofessional, disrespectful and dishonest people like you who told me to "go drive my BMW until I am ready to pay the asking price" on your overpriced used car, your unprofessional demeanor made me do more research the next day and I found a brand new 2021 A7 on the lot of Audi Naperville.I was the owner of that beautiful car 3 days later. Driving to Naperville was worth every minute because the team there is the polar opposite. I will make sure everyone in my circles know about my experience with you vs in Naperville. More

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Gr8 customer service and very professional ambience. Lorenzo was a gr8 experienced sales representative. Helped understand the vehicle really good.well explained all questions with lot of patiience which Lorenzo was a gr8 experienced sales representative. Helped understand the vehicle really good.well explained all questions with lot of patiience which is really needed for great Customer service.. Thankyou for helping me get a car that I needed with my price point. Highly recommend. More

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Purchase of a certified used Audi Jiovanny was the best! He explained the car in detail to my husband and I! He took the time to walk us through the workings of the car in detail! I am Jiovanny was the best! He explained the car in detail to my husband and I! He took the time to walk us through the workings of the car in detail! I am beyond please with my experience at your dealership!!! More

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Enjoyable car buying experience I am an out of state buyer of a slightly used Audi Q5. I was very apprehensive knowing I would not be able to see this vehicle before the purchase. Me I am an out of state buyer of a slightly used Audi Q5. I was very apprehensive knowing I would not be able to see this vehicle before the purchase. Melinda was so helpful even sending a video of the 2018 Q5. The purchase and financing went very smoothly. I would not hesitate for one moment to purchase another vehicle at Fletcher Jones Audi More

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Accomidating my changing car needs & provided practical opti Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the ch Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I’m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through “pull forward” option. At the same time I have many new safety features but maintained all of my “premium” package with Audi care and tire & rim program. More

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Excellent Experience for First Time Audi Buyer! This was my first time purchasing an Audi and I'm glad I did from Fletcher Jones. Brand Specialist, Melinda Speer, was very friendly right from the s This was my first time purchasing an Audi and I'm glad I did from Fletcher Jones. Brand Specialist, Melinda Speer, was very friendly right from the start and was very knowledgable about all the options, features and specs of the A3. She was overall very pleasant and easy to work with from start to finish. Raph Ferrer was also super helpful, patient and understanding in making sure I got exactly what I wanted, which was a huge reason why I came back to purchase the vehicle after a few days of thinking about it. The finance guy, (Jon Lim) made the process quick, easy and smooth. Unlike most dealerships, there were no hidden fees or other surprise expenses, which I greatly appreciated. If you're looking for an Audi, I highly recommend seeing Melinda and Raph at Fletcher Jones! More

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Joey lama and rafael were very pleasant and cooperative thro I am driving my favorite car because of joey and rafael! I see them more and more successful in the coming years. Continue to be the same. Thanks a lo I am driving my favorite car because of joey and rafael! I see them more and more successful in the coming years. Continue to be the same. Thanks a lot More

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Best Audi dealer in the CHICAGOLAND area So I went to every dealer 20miles in the round! This was the only one that cared about my business gave me the best price ever! So I went to every dealer 20miles in the round! This was the only one that cared about my business gave me the best price ever! More

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