Randy Lammle

Honda Burnsville used to be the best customer service dealership in the Twin Cities. Sadly, post Covid, this dealership is not the same. Service reps are heads down on their computer systems. Have to wal dealership in the Twin Cities. Sadly, post Covid, this dealership is not the same. Service reps are heads down on their computer systems. Have to walk to desk for service often when driving in for scheduled service. I recently had a B1 service performed. Oil change and tire rotation. I sat in waiting area and was readily available for updates. Was told at the end of service that tires were rotated but they strongly recommended new tires as the tread was very low. So why didn’t they tell me this as I was waiting? I ended up buying new tires after paying for 4 bad tires to be rotated. Very disappointing. The Honda reps in the past would have thought to find me and suggest new tires before rotating old ones. Called my service rep listed on service receipt. Never got a call back. Bought tires at CostCo and received excellent customer service and saved substantial money. Been a huge fan of Burnsville Honda for 30 years so hate to have to post my disappointment. More

by ANNIEGIRL0618 Verified Customer Verified Customer

Report | Print

Processing my purchase took a long time. Apparently there was only one person doing this job. Apparently there was only one person doing this job. More

by karennkmetz Verified Customer Verified Customer

Report | Print

Burnsville Honda is the best! Sales to Service. Never a problem - they listen to you! Sales to Service. Never a problem - they listen to you! More

by ebolland Verified Customer Verified Customer

Report | Print

Oil changed worked out well. Just wish they could have looked at my additional issues Just wish they could have looked at my additional issues More

by blue_devil_mak Verified Customer Verified Customer

Report | Print

Nice facility. Nice inventory of vehicles. Friendly staff. Easy to work with. Pretty good car buying experience Nice inventory of vehicles. Friendly staff. Easy to work with. Pretty good car buying experience More

by gabejohnson1983 Verified Customer Verified Customer

Report | Print

Always professional to deal with and did a great job keeping me informed about the vehicle. They’ve built up a strong degree of trust over the years. keeping me informed about the vehicle. They’ve built up a strong degree of trust over the years. More

by mjifill1 Verified Customer Verified Customer

Report | Print

Very satisfied with my most recent service appointment at the dealership. Staff was courteous and attentive. the dealership. Staff was courteous and attentive. More

by SHIROLE Verified Customer Verified Customer

Report | Print

Great explanation of the work. Very professional person handling my repairs. My issue was addressed as I was promised. Very professional person handling my repairs. My issue was addressed as I was promised. More

by jaaamot Verified Customer Verified Customer

Report | Print

Great customer service. We went shopping for car and end up buying same day. Thanks We went shopping for car and end up buying same day. Thanks More

by istarlin.m Verified Customer Verified Customer

Report | Print

They kept me very informed on what was going on and super helpful. such a friendly group of staff that they have at Walser Honda service department! helpful. such a friendly group of staff that they have at Walser Honda service department! More

by justinsheriff2005 Verified Customer Verified Customer

Report | Print