Randy Kawanna
Randy Kawanna at Southlake Nissan
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Randy Kawanna

Nissan Service Manager

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
836 Reviews

I have been in the automotive industry for 34 years, from East Chicago, In and now reside in Crown Point, In, love all animals, enjoy motorcycle riding, fishing, love football.

Dealership Experience

21 yrs, 1 mo

Industry Experience

37 yrs, 9 mos

Languages Spoken

English English

4.7

836 Reviews

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836 Reviews of Randy Kawanna

February 26, 2025

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OK service, but I wish they would work. With you more but i'm obviously it didn't happen More

by pdadddy8165
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Recommend Dealer
No
Feb 27, 2025

Southlake Nissan responded

We appreciate your feedback and are sorry to hear that your experience didn’t fully meet your expectations. We strive to provide the best service possible and would love the opportunity to make things right. Please reach out to us—we’d be happy to see how we can better assist you! 🚗💙

February 20, 2025

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They are the best everyone is very friendly they get the job done when you bring your car in the wait is not long More

by luciouscharlene19
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Recommend Dealer
Yes
Feb 25, 2025

Southlake Nissan responded

Thank you for your great review! We're so glad to hear that you had a friendly and efficient experience with us. We appreciate your support and look forward to serving you again! 🚗😊

February 14, 2025

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The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
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Recommend Dealer
Yes
Feb 14, 2025

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

January 18, 2025

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Service Manager Randy Kawanna and his service team at Southlake Nissan are top notch. I have been a loyal customer for over 30 years. I'm always greeted with a friendly smile by a service advisor. A s More

by mistyblue92
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Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen , Justin Savage and Juan Martinez

Jan 20, 2025

Southlake Nissan responded

Thank you for your loyalty and for sharing such a glowing review! It’s wonderful to hear that Randy Kawanna and the entire Southlake Nissan service team consistently provide top-notch service. Shoutouts to Brian Jensen, Justin Savage, and Juan Martinez for their excellent care and expertise! Your long-standing trust speaks volumes, and we’re thrilled to hear about your positive experience. Southlake Nissan appreciates your vote of confidence! 🚗👏

December 08, 2024

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I always bring my vehicle here for any servicing and have never been disappointed. They do a good job. More

by z2melinda
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Maldonado

Dec 09, 2024

Southlake Nissan responded

Thank you for trusting us with your vehicle! We're glad to hear you've consistently had positive experiences. We appreciate your loyalty and look forward to continuing to provide you with excellent service.

December 08, 2024

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I have bought 8 Cars from this dealership and had them all serviced there I have always been very please with the service I received More

by JUDELAUDZ48
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Recommend Dealer
Yes
Dec 09, 2024

Southlake Nissan responded

Wow, thank you for your incredible loyalty and trust! Buying eight cars and entrusting us with their service means the world to us. We're so glad to hear you've been consistently pleased with the service. We'll keep striving to exceed your expectations every time!

December 06, 2024

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The Southlake Nissan Team always provides the BEST service keeping me abreast of any upcoming service needs & ensuring always done right on time. Team is always polite & SUPER friendly!! Always a let More

by mgsuits
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Recommend Dealer
Yes
Dec 06, 2024

Southlake Nissan responded

Thank you for your glowing feedback! We're thrilled to hear that the Southlake Nissan team consistently provides you with timely, friendly, and reliable service. Keeping you informed and ensuring everything is done right is our priority. We're grateful for your loyalty and look forward to continuing to serve you! 🚗😊

December 04, 2024

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Great place to buy a car! Staff is very friendly and knowledgeable. They have a fantastic service department, and very helpful staff. Highly recommend Southlake Nissan, fo More

by starrudd33
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Recommend Dealer
Yes
Dec 05, 2024

Southlake Nissan responded

Thank you for your glowing review! We're thrilled to hear you had such a positive experience with our friendly and knowledgeable staff, as well as our fantastic service department. Your recommendation means the world to us. We look forward to assisting you with your next car purchase! 🚗🌟😊

December 01, 2024

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Southlake Nissan Merrillville has been my go to since I purchased Versa in 2017. The staff is exceptional to work with always every time I bring in my vehicle for regular maintenance. The service is great More

by Carmen2017
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Recommend Dealer
Yes
Dec 02, 2024

Southlake Nissan responded

Thank you for your wonderful feedback! We're honored to have been your go-to since 2017. It's fantastic to hear that our staff consistently provides exceptional service and keeps you informed about your vehicle's needs. Your recommendation means the world to us, and we look forward to continuing to take great care of you and your Versa. 🚗😊

November 25, 2024

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Advisor did Great job everything went like I expected got me the technician I wanted I was very pleased with the performance of their jobs More

by Emilio moreno
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Maldonado , Technician Juan Martinez

Nov 25, 2024

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that your service advisor and technician met your expectations and provided excellent performance. It's always our goal to make sure everything goes smoothly for our customers, and we're happy to know that you were pleased with the results. We appreciate your feedback and look forward to assisting you again in the future! 😊🚗

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