Randy Johnson

After purchasing no fewer than 9 vehicles from this dealership I have decided it is no longer worth the drive (30 min) to purchase or utilize for repair/ warranty work. After dropping off a vehicle fo dealership I have decided it is no longer worth the drive (30 min) to purchase or utilize for repair/ warranty work. After dropping off a vehicle for warranty work (cam phasers/ tie rods) this dealership has had the truck for a month now. AFTER 3 weeks of having it they provide a rental car. They have missed completion dates 8 different times WITH OUT calling to let us know they were not going to have the vehicle completed until I called and asked if it was finished. I then went to the dealership and asked to speak to the supervisor ( was NOT connected with the supervisor) so I asked to speak to the GM Pete. He did not seem concerned, said he would follow up and never did. VERY disappointing experience. FOR the record the issue is NOT the amount of time to complete the job its the LACK OF COMMUNICATION during this process. The service manager/ lane supervisor has not called when he said he would a single time. (he told me he'd call back in 10 min I was able to drive 30+ min and was able to walk in before he even realized he hadnt called) After speaking to the GM he also said he would call and follow up and never did. When calling the service dept the woman never has info and promises to have someone call and they never do. COMMUNICATION is important as well as a little customer service sprinkled in would be nice. Vehicles are not cheap and its a big decision choosing who to purchase from. BUYER BEWARE when purchasing from this dealership and or having service done. More

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Not only did my sister have to continue to call and check on the car but they were suggesting work that they HADN'T EVEN checked if it needed it. Then they give the car back back and the interior 😒 is ruine on the car but they were suggesting work that they HADN'T EVEN checked if it needed it. Then they give the car back back and the interior 😒 is ruined and they broke pieces and they want to charge to fix the stuff they messed up. STAY AWAY if u don't want to keep throwing your money down a crap filled toilet. I will update if it gets fixed but the fact it happened in the 1st place is bull & they want to charge to fix the problems. More

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Does really good work in an exceptional amount of time. Worth the money spent. Thanks. Worth the money spent. Thanks. More

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I had my truck towed to Dick Smith Ford because I lost my key. They have had my truck since Friday 10/2/20 and they still don't know how to program a freaking key for my truck. Now they want to change the sw key. They have had my truck since Friday 10/2/20 and they still don't know how to program a freaking key for my truck. Now they want to change the switch. I didn't have NO issues with my switch I just lost my key to my truck. It's evident that no one know what they are doing. I need my truck it's my only transportation. I will reach out to the head office to get this mess taken care of. I just need a key. More

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