Randy Holder
Randy Holder at Murgado Ford of Chicago

Randy Holder

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.0
37 Reviews
4.0

37 Reviews

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37 Reviews of Randy Holder

August 29, 2025

Dealership Rating
Employee Rating

Very helpful and friendly. Answered my questions and provided a nice and convenient waiting area for customers More

by Jbrow997
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

August 25, 2025

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Employee Rating

great job by randy! !! great job by randy!!! great job by randy!!! great job by randy!!! More

by Thomas.G.Fabbrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Aug 26, 2025

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

August 24, 2025

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Employee Rating

The response of Murgado personnel to my request was quick, effective, and correct. The service writer knew exactly what to do. He did it quickly and with a positive and charming attitude. I am very More

by lmunson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're delighted to hear about the prompt, effective service you received from our team. We appreciate your kind words about the service writer's knowledge and positive attitude. It's great to know you're happy with the experience and the work done. We look forward to serving you again!

August 07, 2025

Dealership Rating
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Great communication with service department -pick up and delivery of car greatly appreciated. Thank You! More

by katekollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Aug 13, 2025

Murgado Ford of Chicago responded

We’re glad you had a positive experience with our service department, Kate. We’re happy the pick-up and delivery service was helpful and appreciate your feedback!

July 29, 2025

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Staff were welcoming, professional, polite and answered my questions knowledgeably. They provided me with a driving service to return home which was very helpful for my work. More

by imeldagallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

July 27, 2025

Dealership Rating
Employee Rating

My heaters in my seats weren’t working and you wanted to run a vechicle scan when all you have to do is feel the seat! Total xx!!!!!!!👎 also suggested things I didn’t need!!!! FOX Ford was much better to d More

by esfk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith

Aug 14, 2025

Murgado Ford of Chicago responded

We’re sorry you were disappointed with your service experience. Your feedback is important, and we’ll review it with our team to ensure a more accurate and helpful approach in the future.

July 18, 2025

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Employee Rating

randy in service goes above and beyond , great place to deal with. we will be coming back to have any service related issues. More

by JOE@JASHEET.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Murgado Ford of Chicago responded

Thank you, Joe! We’re happy to hear Randy goes above and beyond. We appreciate your trust and look forward to assisting you with any future service needs!

July 16, 2025

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Randy did a great job at providing me updates on the completion of my car. He answered all my questions. More

by ctardy_2000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We’re glad Randy kept you informed and answered all your questions. We appreciate your feedback and look forward to assisting you again.

July 16, 2025

Dealership Rating
Employee Rating

I appreciate to be taken in as a walk in. I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that More

by Ocean Inc (Lidia)
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith , The gentleman in parts, don't remember his name.

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your thoughtful feedback! We’re glad our team welcomed you warmly and appreciate your insights on the service pricing. We’ll review how we explain costs to make things clearer and more customer-friendly. Looking forward to earning that 5-star next time!

July 16, 2025

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Employee Rating

The actual work done on the car was ok, just extremely overpriced. Other dealerships are cheaper. More

by delinacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear you felt the pricing was higher than expected. We strive to offer quality service at fair prices and will review this with our team. We appreciate you sharing your thoughts.

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