Randy Holder
Randy Holder at Murgado Ford of Chicago

Randy Holder

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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3.9
33 Reviews
3.9

33 Reviews

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33 Reviews of Randy Holder

July 29, 2025

Dealership Rating
Employee Rating

Staff were welcoming, professional, polite and answered my questions knowledgeably. They provided me with a driving service to return home which was very helpful for my work. More

by imeldagallagher
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

July 27, 2025

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My heaters in my seats weren’t working and you wanted to run a vechicle scan when all you have to do is feel the seat! Total xx!!!!!!!👎 also suggested things I didn’t need!!!! FOX Ford was much better to d More

by esfk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith

July 18, 2025

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randy in service goes above and beyond , great place to deal with. we will be coming back to have any service related issues. More

by JOE@JASHEET.COM
Service Price Transparency
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Recommend Dealer
Yes
Jul 22, 2025

Murgado Ford of Chicago responded

Thank you, Joe! We’re happy to hear Randy goes above and beyond. We appreciate your trust and look forward to assisting you with any future service needs!

July 16, 2025

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Randy did a great job at providing me updates on the completion of my car. He answered all my questions. More

by ctardy_2000
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We’re glad Randy kept you informed and answered all your questions. We appreciate your feedback and look forward to assisting you again.

July 16, 2025

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I appreciate to be taken in as a walk in. I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that More

by Ocean Inc (Lidia)
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith , The gentleman in parts, don't remember his name.

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your thoughtful feedback! We’re glad our team welcomed you warmly and appreciate your insights on the service pricing. We’ll review how we explain costs to make things clearer and more customer-friendly. Looking forward to earning that 5-star next time!

July 16, 2025

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The actual work done on the car was ok, just extremely overpriced. Other dealerships are cheaper. More

by delinacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear you felt the pricing was higher than expected. We strive to offer quality service at fair prices and will review this with our team. We appreciate you sharing your thoughts.

July 15, 2025

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Employee Rating

Poor It was a bait and switch not what I asked for Over priced junk More

by brianmccann1
Recommend Dealer
No

Other Employees Tagged: Randy Holder

Jul 16, 2025

Murgado Ford of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you.

July 14, 2025

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Employee Rating

I’m appreciative of their efforts to supply a loaner while my vehicle was serviced. Also, providing updates and information about the process the vehicle was a great help in time of need. Thank you More

by miriam_cooper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you, Miriam, for your thoughtful feedback! We’re glad the loaner and updates made your service experience easier. We appreciate your kind words and look forward to assisting you again.

July 02, 2025

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Employee Rating

I had an appointment, luckily it was a warranty issue. I’ve had. Issues with other places but this was hassle free. More

by Kristi5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 11, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review, Kristi! We're glad we could provide you with a great experience!

June 30, 2025

Dealership Rating
Employee Rating

A THREE hour wait for a fleet oil change is unacceptable. I would rather drive to a different ford dealer than go here. More

by noemail22
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2025

Murgado Ford of Chicago responded

We understand your frustration with the three hour wait for your fleet oil change. Please contact us at (312) 748-8044 to discuss this experience.

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