Randy Goldman

We have always had good service with Lithia Subaru and the manager Randy Goldman is always around to answer any concerns that have come up in the 20-some years we have been buying cars and getting them se the manager Randy Goldman is always around to answer any concerns that have come up in the 20-some years we have been buying cars and getting them serviced there. More

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My experience at Lithia Subaru was one of the best car buying processes I have ever been through. After a slight "bump in the road", all of the employess from General Manager Randy Goldman to sales guy P buying processes I have ever been through. After a slight "bump in the road", all of the employess from General Manager Randy Goldman to sales guy Paul Bushnell all showed why Lithia is one of the best dealerships in the Reno area. The experience was pleasant, professional and fast. All communication was straight forward and upfront. Nothing was hidden. If you are in the market for a Subaru, give these guys a try! You wont be disappointed. More

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Extremely Disappointing Experience with Subaru and Manager Carl Adams I am writing this review to share my deeply disappointing and frustrating experience with Subaru and specifically with their ma Manager Carl Adams I am writing this review to share my deeply disappointing and frustrating experience with Subaru and specifically with their manager, Carl Adams. I hope that my feedback will shed light on the issues I faced and potentially help others avoid similar situations. I recently had an unfortunate incident involving a tire repair on my vehicle, which led me to interact with Subaru and its supposed commitment to customer service and integrity. On August 31, 2022, I brought my car to Subaru for a tire repair due to a nail/screw puncture. The warranty agreement clearly indicated that if the tire's tread depth was 2/32 or less, the warranty would not apply. However, my tire's tread depth was measured at a safe and qualifying 4/32, making it well within the terms of the warranty. My ordeal began when Subaru, through their manager Carl Adams, assured me that they would file a claim with the warranty company, NSD, to cover the repair as required. Unfortunately, despite their repeated assurances, I later received an email on March 29, 2023, informing me that there was no record of a claim ever being submitted or denied by NSD. What followed was a series of misleading statements and a complete lack of transparency from Subaru, leaving me frustrated and deceived. Carl Adams, who claimed to have submitted the claim multiple times over an eight-month period, never once provided any supporting documentation. This failure to follow through on his commitment and the subsequent lack of evidence raises serious questions about his integrity and professionalism. It is particularly disheartening to see a manager misuse their position of authority and mislead a customer who trusted them. Furthermore, Subaru's failure to fulfill their obligation to submit the claim led to NSD being unable to honor the warranty and replace my tires as required. This not only left me without the rightful coverage I was entitled to but also caused significant distress and inconvenience in my attempts to resolve the matter. As a professional Electrician, safety is paramount in my line of work. I would never compromise safety for personal gain or manipulate information to sell products. It is disheartening to see a manager like Carl Adams disregard the principles of honesty and transparency, especially in matters involving safety-related issues. This entire experience has shattered the trust I once had in Subaru's reputation for quality service and customer care. As someone who has consistently relied on Subaru for servicing my vehicle and trusted their recommendations, this incident has left me deeply disillusioned. I genuinely believe that no one should have to go through such a distressing situation, especially where a manager's actions cause unnecessary stress, confusion, and financial strain. It is my sincere hope that Subaru and its management take these issues seriously, reevaluate their commitment to customer service, and ensure that no other customer falls victim to similar treatment. More

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Sales and Finance is where it’s at! They were fast, friendly, and fun after we ironed everything out. They were fast, friendly, and fun after we ironed everything out. More

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My experience with Cosmin and the other employees at Subaru was by far the best experience out of the five plus dealerships I visited In Reno. They all were very kind, patient, and helpful. Thank you fo Subaru was by far the best experience out of the five plus dealerships I visited In Reno. They all were very kind, patient, and helpful. Thank you for making my car buying experience easy! More

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Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil cha fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil change and inspection, the 2nd time to correct a loose lug nut that Lithia Reno Subaru failed to torque correctly on the previous visit, as well as to replace rear brake pads which were in fact at 3mm and in the "replace immediately" range despite Lithia Reno Subaru indicating them at 6mm and in the "green" range during the previous visit. On the 3rd visit, I was charged nearly 50% more than first quoted for a 60k mile service due to the service advisor taking it upon himself to recommend services himself that Subaru of America does not recommend. At no point was it indicated these were personal recommendations or Lithia Reno Subaru recommendations, not Subaru of America recommendations. I did not find this out until after the fact from doing my own research. Going to get your car serviced, you need to be able to have peace of mind that your car is in good mechanical condition after getting scheduled maintenance and inspections done. You should also have confidence in the ethics of the service advisors you do business with. In my experience, you won't find either at Lithia Reno Subaru's service department. Following a complaint to Lithia corporate, Lithia Reno Subaru finally reached out to me on January 11th. They offered no resolution and instead offered a generic apology for the inconvenience and stated they believe everything was represented fairly. Moral of the story: Potential customers do not be fooled by these responses by owner posted by Randy Goldman suggesting he is a problem solver who cares about resolving customer concerns. I can tell you firsthand he is equally unwilling to resolve complaints and is hands-off in the process. As a result, he defers to his department managers who evidently condone unethical behavior exhibited by their employees. Save yourself the headache and go to a local automotive shop or Michael Hohl Subaru in Carson City. More

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Purchased a used vehicle with a "tow package" from this location. Wiring plug sitting next to tow hitch is literally not plugged into anything. Managers state that "tow package" only includes tow hitch and location. Wiring plug sitting next to tow hitch is literally not plugged into anything. Managers state that "tow package" only includes tow hitch and that harness is "not included or guaranteed." Made zero offers to make an attempt to make it right, only claimed that company is technically in the right because wiring for trailers is not considered part of a "tow package." This place is what gives used car salespeople the negative reputations they have. More

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Buyer beware, I am out $430.00 from Lithia Reno Subaru . Recently I purchased a 2020 Subaru Forester from Lithia Reno Subaru. I also purchased a couple of accessories for the Subaru Forester at Lithia Reno . Recently I purchased a 2020 Subaru Forester from Lithia Reno Subaru. I also purchased a couple of accessories for the Subaru Forester at Lithia Reno Subaru and scheduled a day to have the accessories installed. One of the accessories, the Subaru Forester cargo separator was not at all what I had expected after seeing it installed. I asked that the cargo separator be removed and a refund credited to my account. Several months later and long story short, Lithia Reno Subaru will not accept the return of the cargo separator for a refund. Lithia Reno Subaru offered a onetime 30% discount on the next service needed on the 2020 Subaru Forester. This discount cannot come close to the $430.00 I spent on the cargo separator and installation cost. This experience has made me a very dissatisfied customer. Amazon has the same OEM cargo separator for the 2020 Subaru Forester on their website. Amazon and their resellers usually have a great return policy. I was unaware that Lithia Reno Subaru would not accept the return of an item if a customer was not 100% satisfied. More

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Why I would buy again at this dealership.. I have been treated great from the day of sale.. Even the Store manager ( Randy ) came out to meet me.. Then the Salesman was great and even follow I have been treated great from the day of sale.. Even the Store manager ( Randy ) came out to meet me.. Then the Salesman was great and even followed up with me.. Now the Service Department been very helpful, I'm very greatful for all the help they gave me.. When I bought my car, I was selling cars at another dealer ship.. That's how much I liked my Outback.. More

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Interesting after-the-sale experiences.. Our second purchase went far better than our first with Lithia, until a couple details arose. First, I was told by our sales rep that I would be able Our second purchase went far better than our first with Lithia, until a couple details arose. First, I was told by our sales rep that I would be able to include my wife on the registration with DMV, even though she was not there at the time of sale. When we arrived at the DMV, and had our DRS faxed to them (hadn't been mailed yet), when I asked the rep to add my wife, I was told that could not be done, as she can not change the DRS received by Lithia. When I texted both our rep and the internet sales manager, I thought I'd hear back. As of this typing, I have not. Second, about a week after our purchase, I received a check for $150 from Lithia, apparently for "over-payment"? I was happy, went and cashed it, and then, was contacted by my bank that it was returned, as it needed two signatures. Though it's not in front of me right now, I seem to recall it being made out to me only, and had one Lithia signature, as it was for below the amount that would require two. This one will be interested to research later on today. Sometimes, a business relationship is all in the details..... Now, after speaking with Randy/GM, I am told the check was sent in error, that the money was not mine, though they will reimburse me the NSF fee. Lithia, you had three WEEKS from the time of issue to the time of my cashing the check to contact me and say it was no good/return it/destroy it, and you did not. And to not even offer a comp oil change for my frustration is, in my opinion, an uncaring move. More

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