Randy Figueroa
Product Specialist
Eastchester Chrysler Jeep Dodge Ram
4007 Boston Rd
Bronx, NY 10466
Languages Spoken
English
Spanish
85 Reviews
Write a Review85 Reviews of Randy Figueroa
September 19, 2024
Where do I begin. Let’s keep this simple and to the point. I bought a 2023 jeep Cherokee used with 9500 miles. Stupid me thinking I would get a car that was certified Let’s keep this simple and to the point. I bought a 2023 jeep Cherokee used with 9500 miles. Stupid me thinking I would get a car that was certified and checked before being sold. I notified the salesman day 1 of an issue. The dealership “attempted” to fix the problem. Allegedly misdiagnosed it and the problem persisted. They took the car and gave me a loaner after making me wait for almost 6 hours. To then get a call that the car was ready. I picked up the car drove it off the lot and I thought it was good till the next day. I called and let them know it was making the same noise. Thankfully they said I can bring the car back that Thursday but I had to work. Backtracking a little bit. I spoke the finance person who signed the car to me. He is pretty funny, thinking I wouldn’t check the paperwork before signing. Tried to deceive me but was ultimately pissed he couldn’t make his 3k on selling me and extended warranty. . So Monday comes around. I call the service department and explain that the vehicle needs the service bad. I also explained that I couldn’t be able to drop the car and not have another loaner. A few Ubers later at 50+ dollars isn’t easy. I was told they would speak to a manager and get back to me. Wednesday comes (today) I reached out again and got the same answer. Funny thing is, I get a text (generic) from The service manager asking me to rate my latest service. They haven’t seen the car. Long story short. I have had the car about a month and it’s going to have to get repairs for a third time. I left a similar review on carfax, it warranted a response from the up north location. I left a message there as well but no response. Don’t leave a message and when someone reaches out you don’t respond back. That’s not good business practice. If you can stay away from this dealership, do it. This is the worst experience I have had. I’m basically paying for a parking spot holder. More
November 04, 2022
Great service and great people r r r r r r r r r r r r r r r More
Other Employees Tagged: James Collier, Mike Chavez, Steven Davis, Maggie Matir, Chris Dayka, Reginal Blue, Michael Brown, Shawn Cameron, Omar Diaz
October 31, 2022
Grear service , car is running perfect i will service my car here again all the time car here again all the time More
Other Employees Tagged: James Collier, Mike Chavez, Steven Davis, Hector Jiminez, Leroy Griffiths, Reginal Blue, Michael Brown, Shawn Cameron, Omar Diaz
August 26, 2022
This dealership keeps putting up a vehicle on their website but when asked to purchase it they either say the vehicle isn't available or want to add extraordinary extra charges to the online sale price website but when asked to purchase it they either say the vehicle isn't available or want to add extraordinary extra charges to the online sale price. I had the misfortune of dealing with this dealership on a 2019 Mazda CX-5 Grand Touring they had advertised online. I talked to several sales representative and managers about this vehicle. I finally got a out the door price from a sales Manager Tommy but he then made it so I couldn't contact him. Then when I finally got ahold of him. I was informed the vehicle had a deposit and ready for it sale. A week later the Mazda CX-5 Grand Touring was listed on their site. I called and was told there was still a deposit on it but they put it on their website regardless of customer purchasing. He then told me it can take up to two weeks for financing to get finished. Also this 2019 Mazda CX-5 Grand Touring Eternal Blue Mica color has been on the website for months and keeps disappearing and reappearing. When trying to talk to a sales representative or manager they again tell me the vehicle isn't for sale or other excuses. More
Other Employees Tagged: James Collier, Steven Davis, Hector Jiminez, Leroy Griffiths, Reginal Blue, Michael Brown, Shawn Cameron, Omar Diaz, Tomy Vithayathil
August 03, 2022
Great place they work real fast wonderful customer service Now I find a new mechanic shop I will always go to them for services and to the future and hopefully one day I will be able to buy another ca service Now I find a new mechanic shop I will always go to them for services and to the future and hopefully one day I will be able to buy another car fun thank you More
Other Employees Tagged: Jimmy Somma, Steven Davis, Hector Jiminez, Ernest Smith, Leroy Griffiths, Everton Sterlings, Umoh Uwemedimoh, Charles Stanley, Omar Diaz
July 26, 2022
This is the worst experience I ever had as a client in any retailer store. 3 days talking on the phone with different people about a car lease, all of them absolutely unprepared and when I finally gave up any retailer store. 3 days talking on the phone with different people about a car lease, all of them absolutely unprepared and when I finally gave up of buying the car, they seemed relieved ! These guys are a joke. Run away from them ! I’m still waiting to receive the refund of my $500 deposit. Update : Was just informed by PalPal that the refund was issued but not completed, because there were no funds on the issuer account. These guys are crooks ! More
Other Employees Tagged: James Collier, Mike Chavez, Steven Davis, Hector Jiminez, Leroy Griffiths, Reginal Blue, Michael Brown, Shawn Cameron, Omar Diaz
May 20, 2022
Hey. Very friendly place. They helped me whit everything. From beginning Mr.Joseph Massiah was very nice .He did very good job. I recommend this place . L Very friendly place. They helped me whit everything. From beginning Mr.Joseph Massiah was very nice .He did very good job. I recommend this place . Like for me very good service. Thanks More
Other Employees Tagged: Lemar Davis
March 31, 2022
We purchased a few trucks from them and they have been nothing but great people to Us. nothing but great people to Us. More
Other Employees Tagged: James Collier, Mike Chavez, Steven Davis, Hector Jiminez, Leroy Griffiths, Reginal Blue, Michael Brown, Shawn Cameron, Omar Diaz