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Randolph Burns
Randolph Burns
Finance Director
Ilderton Chrysler Dodge Jeep Ram
701 S. Main St
High Point, NC 27261
15 Reviews
Dealership Experience
10 yrs, 10 mos
Industry Experience
10 yrs, 10 mos
15 Reviews
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15 Reviews of Randolph Burns
May 05, 2026
The process was easy. We already knew what we wanted and they had it. The car battery was dead so it postponed us getting our vehicle, but we got the vehicle on Monday. Fi We already knew what we wanted and they had it. The car battery was dead so it postponed us getting our vehicle, but we got the vehicle on Monday. Finance was smooth and easy. Our sales person was good, but the follow up and keeping us updated on when vehicle would be ready was not there. I know we weren't the only customers he had, but I had to contact him at lunch to even know if the vehicle would be ready. A simple call to say they were running behind or it will not be ready until this time was all that was needed. I still haven't gotten the correct number to call to get the app set up because there were issues with that. That has not been a smooth thing. I am disappointed that there was not more help and again I had to follow up with him to determine what we needed to do. I received a link with the number to call and it was for a management company. I asked for him to verify the number and still haven't gotten that number. I expected the issues with that handled by him like it has always been handled by other dealerships in the past. Overall, it was an easy experience and staff was nice. More
by dtstuart77
Verified CustomerOther Employees Tagged: Colton Briles
April 30, 2026
Made it almost easy to walk away with a new Jeep grand Cherokee limited before the junk engine switch in 26 Cherokee limited before the junk engine switch in 26 More
by janratushny
Other Employees Tagged: Jacob Smith, Ron Owens
April 22, 2026
Very professional and friendly. Definitely a family atmosphere. I would recommend them to any business in need of a work truck or anyone in general that needs a personal vehicle. Definitely a family atmosphere. I would recommend them to any business in need of a work truck or anyone in general that needs a personal vehicle. More
by bradfordreynolds
Other Employees Tagged: John lderton, Catherine Martin, Nikki Alfaro, Brandon Burns, Jacob Smith, Bobby St Geoge, Jesse Reynolds, Chris Robinson, Dylan Malpass
April 18, 2026
Very knowledgeable. They addressed all of my questions and issues. I would deal with them again. They addressed all of my questions and issues. I would deal with them again. More
by cgraydoyle
Other Employees Tagged: Jacob Smith, Colton Briles
April 17, 2026
The staff was very friendly and welcoming. I got to dealership early and we were greeted and showed the vehicle that interested me. I got to dealership early and we were greeted and showed the vehicle that interested me. More
by lash.1980222
Other Employees Tagged: Catherine Martin, Joe Haarsgaard
March 28, 2026
Patience was great and very on point also the customer service was excellent very responsive service was excellent very responsive More
by dguerra2
Other Employees Tagged: Patience Chia McKelvey
March 25, 2026
When I bought my last car from Patience McKelvey of Ilderton Dodge Chrysler Jeep Ram - High Point, NC, I asked her to look out for a specific vehicle for my son. Lo and behold, 2 months later, Pati Ilderton Dodge Chrysler Jeep Ram - High Point, NC, I asked her to look out for a specific vehicle for my son. Lo and behold, 2 months later, Patience calls to tell me the exact car we were looking for had just come in. Wham, bam, deal done in a flash. Patience is the best! You guys are the best! More
by klchianet10
Other Employees Tagged: Patience Chia McKelvey
March 25, 2026
Kyler was a pleasure to deal with! He greeted us in the parking lot and addressed our needs right away. He made the entire process of trading in for a new vehicle smooth and easy! He w He greeted us in the parking lot and addressed our needs right away. He made the entire process of trading in for a new vehicle smooth and easy! He was truly very kind, honest and pleasant! More
by kinzfx
Other Employees Tagged: Brandon Burns, Kyler Bailey
March 19, 2026
A long distance trade but everyone made it work. Questions were answered and the deal was made without hassle. Questions were answered and the deal was made without hassle. More
by jlsuminski
Other Employees Tagged: Colton Briles
March 18, 2026
Excellent people to work with. No high pressure sales tactics. Very easy car buying experience No high pressure sales tactics. Very easy car buying experience More
by jeff_hare
Other Employees Tagged: Jacob Smith, Jason Martzel
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