Randall Cates

Update- On today I had a mobile tech come out because my car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the breaks. I called Manir Ford and Randall told me I had a warranty on the breaks. I told him they would never work on anything else I own. Randall was very rude. Do not do business with these people. The mobile tech is costing only $450.00 in which I paid Riata Ford $900.00 plus for the same work they did wrong...... 11/14/2024- Do not let these people work on your car, my front breaks went out sometime in September. I was driving, when all of a sudden, I didn't have breaks. The break line was bad. I paid to get it fixed not knowing it was a recall on the breakline. In November I was getting off of work and had picked up my 4 month grandchild in 7 am traffic when again, I had no breaks. I prayed and made it home. I took the car to Jay's in Elgin Texas which told me that the car has recalls on it and if they fixed it, it would be $920.00. I called Riata and was told they couldn't tell me anything unless I brought the car to them. I had my car towed to the Manor Riata Ford. They kept my car 7 days without me known anything, then the manager called me.and told me they would take care of the break line but the other parts I would have to pay to get it fixed. I paid $900 plus Dollars. At this time I was very upset and wrote a review. Not wanting anything else to do with them. But since my car has been returned when I turn left there is a knock in my car and the RPM keeps losing pressure when in park. I'm very upset and disappointed because NONE OF THESE PROBLEMS WERE HAPPENING UNTIL AFTER WORK WAS DONE BY THIS DEALERSHIP. VERY CONCERNING. More

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Update- On today I had a mobile tech come out because my car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the breaks. I called Manir Ford and Randall told me I had a warranty on the breaks. I told him they would never work on anything else I own. Randall was very rude. Do not do business with these people. The mobile tech is costing only $450.00 in which I paid Riata Ford $900.00 plus for the same work they did wrong...... 11/14/2024- Do not let these people work on your car, my front breaks went out sometime in September. I was driving, when all of a sudden, I didn't have breaks. The break line was bad. I paid to get it fixed not knowing it was a recall on the breakline. In November I was getting off of work and had picked up my 4 month grandchild in 7 am traffic when again, I had no breaks. I prayed and made it home. I took the car to Jay's in Elgin Texas which told me that the car has recalls on it and if they fixed it, it would be $920.00. I called Riata and was told they couldn't tell me anything unless I brought the car to them. I had my car towed to the Manor Riata Ford. They kept my car 7 days without me known anything, then the manager called me.and told me they would take care of the break line but the other parts I would have to pay to get it fixed. I paid $900 plus Dollars. At this time I was very upset and wrote a review. Not wanting anything else to do with them. But since my car has been returned when I turn left there is a knock in my car and the RPM keeps losing pressure when in park. I'm very upset and disappointed because NONE OF THESE PROBLEMS WERE HAPPENING UNTIL AFTER WORK WAS DONE BY THIS DEALERSHIP. VERY CONCERNING. More

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They are very kind and well known my problems. Thank you so much and always I trust them. Thank you so much and always I trust them. More

by hyunsuk86 Verified Customer Verified Customer

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JD and AJ are the best! Help my wife and I considerably. And is greatly appreciated. Help my wife and I considerably. And is greatly appreciated. More

by DEVIN.WRIGHT Verified Customer Verified Customer

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Alway great service at Riata Ford. From buying my Ford Maverick to regular maintenance. I am always met with a smile and personal attention, and I will always recommend Riata! From buying my Ford Maverick to regular maintenance. I am always met with a smile and personal attention, and I will always recommend Riata! More

by CHERYL.WILSON Verified Customer Verified Customer

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Time saver and great fast service. Even took the time to explain services needed on future visits. Even took the time to explain services needed on future visits. More

by Mailmanager Verified Customer Verified Customer

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Best experience I’ve had buying a car at a dealer Matthew was helpful and very experienced. All around would buy again from Riata Ford. was helpful and very experienced. All around would buy again from Riata Ford. More

by CAVANESSEDWARD Verified Customer Verified Customer

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This dealership does not care about the customer. They reprogrammed my 2017 f-250 wiping out my delete program and left me with a truck in reduced power mode so they could get their money from Ford f They reprogrammed my 2017 f-250 wiping out my delete program and left me with a truck in reduced power mode so they could get their money from Ford for doing a recall on a vehicle. They say I did not tell them about the delete but me and the mobile mechanic that came to my house to do it for no charge talked about it and my mileage increase after it was deleted. Do not use them because they do not care about you just how much money they can make. More

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Gianni was a great salesperson to work with. He was knowledgeable about the vehicle and helped me decide between vehicles based on the features. He was on top of getting me a good trade so I cou He was knowledgeable about the vehicle and helped me decide between vehicles based on the features. He was on top of getting me a good trade so I could buy my new truck.He had it cleaned and shiny after they installed the bed liner. Everyone was courteous and moved as quickly as possible to get everything done and me in a new vehicle More

by JTHAYS0606 Verified Customer Verified Customer

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Riata Ford and their staff are exceptional! If you're looking for a new vehicle, go to Riata! If you're looking for a new vehicle, go to Riata! More

by CHERYL.WILSON Verified Customer Verified Customer

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