Ramon Mendoza | Page 5

Reliable Nissan responded

Thank you for bringing this to our attention. This is not the level of communication or service we strive to provide, and I completely understand how frustrating it must have been to be without your vehicle for several days—especially after being told it would only take one. The lack of updates and not returning your calls is unacceptable, and I sincerely apologize for the inconvenience it caused you and your family. We also agree that your vehicle should have been returned to you in better condition. We’d truly appreciate the opportunity to make this right. Please reach out to us directly so we can address your concerns, review what happened, and work toward a proper resolution.

Reliable Nissan responded

Thank you for your kind review! We’re glad to hear you had a very good experience with us. It’s great that our team was able to clearly explain the pricing and keep you informed on when your car would be ready. We truly appreciate your feedback and look forward to assisting you again in the future!

Reliable Nissan responded

Thank you for your feedback. We apologize for the inconvenience you experienced during your visit. Fluids should have been checked and topped off as part of your service, and we’re sorry that was missed. We also understand how frustrating it must have been to have trouble using your Nissan Rewards. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure better training and attention to detail moving forward. Please feel free to reach out to us directly—we’d appreciate the opportunity to make this right.

Reliable Nissan responded

Thank you for the great review! We’re so glad to hear everything was perfect and that Ramon made the process easy and fast for you. We truly appreciate your business and hope you’re loving your new vehicle. Let us know if there’s ever anything else we can help with!

Reliable Nissan responded

We are grateful for your continued trust in bringing all your vehicle repairs to us. Your experience being smooth means everything to our team, and we truly value having you as a loyal customer. The dedication of our staff to provide excellent service is something we take great pride in, and it's wonderful to hear how much you appreciate working with them. Thank you for sharing your positive experience with others.

Reliable Nissan responded

Thank you for your feedback. We sincerely apologize for the longer-than-expected wait time, especially with an appointment—that’s not the experience we want for our customers. We understand your time is valuable and are working to improve our scheduling and efficiency in the service department. We truly appreciate your patience and hope to provide you with a much quicker visit next time.

Reliable Nissan responded

Thank you for your feedback! We’re glad to hear our team was helpful and kept you well-informed on the timing of your service. We always strive to be as accurate and efficient as possible so you can plan your day with confidence. We truly appreciate your support and look forward to assisting you again!

Reliable Nissan responded

Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re sorry to hear that the purchasing process did not meet your expectations; that’s never the experience we want for our customers. We’re glad to hear our service team has been good overall, but we also take your concerns seriously regarding the investigation of your vehicle’s issues. Your feedback helps us improve, and we’d really like the opportunity to address this directly and make things right. Please feel free to reach out to us so we can take a closer look at your concerns. We value your business and hope to restore your confidence in us.

Reliable Nissan responded

Thank you so much for the great feedback! We’re glad to hear you had a quick turnaround after diagnosis and that our team kept you well-informed throughout the process. Providing efficient service and clear communication is always our goal. We truly appreciate your support and look forward to helping you again in the future!

Reliable Nissan responded

Thank you for taking the time to share your feedback, and we understand your frustration. What you've described falls short of the reliable service we strive to provide. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your concerns and work towards a resolution.