Ralph Badillo

Our Shottenkirk service advisor referred us to Tarrence. He was extremely friendly, fun, informative and definitely did not pressure us. He listened carefully to what was important to us and found the best He was extremely friendly, fun, informative and definitely did not pressure us. He listened carefully to what was important to us and found the best options available. Buying a car is typically stressful because it is a large purchase with so many options, but Tarrence made it fun and comfortable. He shared our interests during the search for the right vehicle. He realized that the dealership did not have exactly what we wanted, but he found an option elsewhere that exceeded our expectations. He was training a new sales manager while working with us, and I hope that he acquires some of the same calm and cool attributes! More

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Mr. Simon Gutierrez was a WONDERFUL GENTLEMAN!! He made the difficult process of deciding to buy a car so very easy for me. He gave me the information I needed and offered lots of specifics about the cars the difficult process of deciding to buy a car so very easy for me. He gave me the information I needed and offered lots of specifics about the cars available at Shottenkirk. I would HIGHLY commend Mr. Gutierrez as an EXCELLENT sales person!!! More

by DBRYANT743 Verified Customer Verified Customer

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Everyone was very friendly the service was great fast and easy short time wait and coffee easy short time wait and coffee More

by HELENTORRES.TH Verified Customer Verified Customer

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Ms. Carolyn did a great job of taking care of me and my Yaris. She was very nice and kept communication open. Service was done quickly and well. Will be back in 5000 miles! Yaris. She was very nice and kept communication open. Service was done quickly and well. Will be back in 5000 miles! More

by lauraborelious Verified Customer Verified Customer

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I cannot say enough about Rod my service advisor! He’s always professional kind and honest explaining everything through the whole process! Always keeps me coming back. He’s always professional kind and honest explaining everything through the whole process! Always keeps me coming back. More

by MISENER.DANIEL Verified Customer Verified Customer

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Prompt service, detailed explanation of work needed to be done. No pressure for repairs just information of what was required to upkeep my car in top shape. done. No pressure for repairs just information of what was required to upkeep my car in top shape. More

by JSALMERAZ4141 Verified Customer Verified Customer

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Zero integrity. Blatantly lied about a 115.00 repair to close a deal on a used Tundra. David Holderman was the sale rep. His sale manager flat out lied when I ask Blatantly lied about a 115.00 repair to close a deal on a used Tundra. David Holderman was the sale rep. His sale manager flat out lied when I asked about the $115.00. Get any "insensitive" in writing because this dealership employee dishonest men. More

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Alexander D you are the true definition of a used car sales man. My son and I went to buy a car that we had inquired about when we got there the salesman kept trying to show us other cars, and wasting m sales man. My son and I went to buy a car that we had inquired about when we got there the salesman kept trying to show us other cars, and wasting my time. I finally said where is the car we want to look at I am not signing anything until we see the car. He finally went and got the sales manager. Someone was driving that car until theirs got delivered. We drove 3 hours to look at this car, and he knew that. We asked numerous times about it and they disregarded the ask. The other part was the dealership was going to charge me an additional fee to fix damage on a car that is advertised as "Toyota Gold Certified." Also charge me $2,700 dollars for the Certification. I spoke with an owner (I personally know, and one of his top salesman of a Toyota dealership in a different town.) He said to be "Toyota Gold Certified" the car can not have damage, and the certification only cost about $500. So we passed on this car and went to another dealership and paid in full for a 2022 with 22,000 less miles. My son has worked hard to save HIS money for a car and this dealership tried to rip him off. They wasted a majority of our day after driving 3 hours to purchase a vehicle that they knew we were coming to see and let someone take it off the lot, and then tried to sell us something else. Alexander D you are the true definition of a used car sales man. More

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Worst communication here. I have been trying to get a hold of someone especially the GM but have failed. There are no emails or accurate phone numbers. I have been trying to get a hold of someone especially the GM but have failed. There are no emails or accurate phone numbers. More

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Responsive, fair and a pleasure to work with! We highly recommend the dealership and just purchased our second vehicle from them. We highly recommend the dealership and just purchased our second vehicle from them. More

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