Rafael Ramos

Phenomenal job explaining everything in immense detail! Really appreciated all the help throughout the process! Really appreciated all the help throughout the process! More

by Sam Reed Verified Customer Verified Customer

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Very clear, expedited process. Extremely accommodative and stress free, even as the transaction went beyond regular store hours. Extremely accommodative and stress free, even as the transaction went beyond regular store hours. More

by jake.paul.perryman Verified Customer Verified Customer

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I was disappointed with my first time Landrover buying experience. I hope I love my Landrover because the customer experience was lacking. It was clearly expressed to me that the Landrover “sells itself” experience. I hope I love my Landrover because the customer experience was lacking. It was clearly expressed to me that the Landrover “sells itself” with no apology for pricing or need to haggle on price. I can appreciate this to a degree, but unfortunately, it seems this attitude translates to a poor customer experience in other areas. The customer should feel like the dealership is still wanting to earn your business and work for it…to do everything to go the extra mile to keep people wanting to come back. For example, the car I purchased was a certified used car. I requested it be thoroughly detailed as it was currently being driven by the general manager as his business vehicle. It was kept clean, but not detailed as one would expect when driving a luxury car off the lot. This request was brushed off and in so many words said it wasn’t necessary, I still asked for it anyway and left the vehicle overnight so this could be done the next morning. When I arrived in the morning, it had been “cleaned” by a different sales associate, but not detailed as I had asked. I was also scheduled that morning to receive my more in-depth instruction on the vehicle which was done by yet another sales associate. At that appointment, the sales associate explained he had another appointment upcoming, and we would have a limited time to complete this instruction. This sales associate was very kind and helpful but I felt that I needed more time to gain a better understanding of the vehicle. I have yet to schedule my encore session. Furthermore, I had to later ask that the car be serviced and inspected and have the oil changed since this was a technically a used vehicle. Overall, I was just not impressed with the experience. I purchased another car for my wife a week later at a Chevy dealership, and the customer experience was off the charts. I didn’t have to ask for the car to be detailed, but when our transaction was complete, the car was brought to me, immaculately detailed, and the service we received was exceptional. So while people have their preferences on the type of vehicle they drive and purchase, it cannot be overstated that the way customers feel when purchasing a vehicle is just as important as the type of vehicle they are buying. More

by James Verified Customer Verified Customer

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Thank You Rafael and The Team for helping once again with our luxury vehicle purchase to have helped us find exactly what we were looking for with all the upgrades and even more! Thank You for the stellar Ca our luxury vehicle purchase to have helped us find exactly what we were looking for with all the upgrades and even more! Thank You for the stellar Care and your professionalism and expertise! You are truly The Best and that’s why we come back to You for all our vehicle needs! Our Sincere Thanks, best wishes and blessings! Kate & Bob Soden More

by Sodens Verified Customer Verified Customer

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Rafael is amazing and and exceptional person that has no limit to how he is dedicated honest and pleasant. Fantastic person. David could be his twin with the same exceptional qualities. That is to you gent limit to how he is dedicated honest and pleasant. Fantastic person. David could be his twin with the same exceptional qualities. That is to you gentlemen. More

by rjs3357 Verified Customer Verified Customer

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Rafael was a dream to work with! !! He is a good salesman that never made us feel pressured and gave us all the information we needed to make an educated decision to turn a test drive !! He is a good salesman that never made us feel pressured and gave us all the information we needed to make an educated decision to turn a test drive in to a forever drive!! More

by laurenfhouston Verified Customer Verified Customer

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The whole process went smoothly and the whole team did a great job. Nothing to complain about. great job. Nothing to complain about. More

by jefflittle120 Verified Customer Verified Customer

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I don’t know if every service representatives at LR Tulsa is as competent, as cordial and as helpful as Corey H.. It was a pleasant experience working with him during my last service. is as competent, as cordial and as helpful as Corey H.. It was a pleasant experience working with him during my last service. More

by guto Verified Customer Verified Customer

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Dealership met my expectations. This is my first Land Rover product. So far I am pleased with the vehicle. This is my first Land Rover product. So far I am pleased with the vehicle. More

by CF Schomburg Verified Customer Verified Customer

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All were very friendly and respectful. I'm not sure who Hartgrave is. Sales manager? Raphael was especially extremely helpful. Daniel was very patient and sincere. Overall very good experi I'm not sure who Hartgrave is. Sales manager? Raphael was especially extremely helpful. Daniel was very patient and sincere. Overall very good experience except disappointed with the trade-in offer for my car. More

by kencalab44 Verified Customer Verified Customer

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