Rafael Ibarra
Rafael Ibarra at Sierra Subaru of Monrovia

Rafael Ibarra | Page 5

Service Advisor

Sierra Subaru of Monrovia

735 E Central Ave
Monrovia, CA 91016

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5.0
108 Reviews
5.0

108 Reviews

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108 Reviews of Rafael Ibarra

October 08, 2023

Dealership Rating
Employee Rating

Great team, sales manager (Brandon) salesman (Edgar) service and parts (Rafael ibarra) tey make it easy I got a good deal More

by Edgar Carmona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Oliva, Mayra Neria, Tanya Ly , Alex Hernandez

Oct 09, 2023

Sierra Subaru of Monrovia responded

Edgar, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Sierra Subaru is an honor, and we hope to continue being your #1 choice for years to come. Brandon, Edgar, Rafael, and the team appreciate your kind words and look forward to your next visit!

July 26, 2023

Dealership Rating
Employee Rating

Sierra did my 6K service. They restored my faith in my Subaru purchase. Based on my experience with another dealer, I was regretting my purchase. Thumbs up for Sierra. More

by AltadenaKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2023

Sierra Subaru of Monrovia responded

Thanks for taking a moment to let us know how pleased you were with Rafael's assistance at your service visit! We're glad he took excellent care of you and of your vehicle and restored your faith. Please come see us again some day!

July 19, 2023

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Employee Rating

Excellent customer service. Rafael Ibarra gets the job for me. Makes sure my needs were met. More

by REspinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2023

Sierra Subaru of Monrovia responded

Thanks for the positive feedback on your service advisor, Rafael! We're pleased his efforts to provide you with exceptional service met with your complete satisfaction. We look forward to making your next appointment just as great!

July 14, 2023

Dealership Rating
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Rafael Ibarra always goes above and beyond to make every experience amazing, thank you SM! More

by cindypiscopo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Vega , Catherine Camacho, Chris Cofield

Jul 17, 2023

Sierra Subaru of Monrovia responded

Thank you for taking a moment to give credit to Rafael for providing you with amazing service! We're glad his support and insight continue to bring you back to make sure your Subaru is well taken care of. We appreciate your business and look forward to serving you for many years to come!

July 06, 2023

Dealership Rating
Employee Rating

Even though we arrived early for our scheduled appointment, we were received and greeted by Rafael Ibarra and taken care of promptly. The wait time was shorter than anticipated and we were back on More

by dangvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2023

Sierra Subaru of Monrovia responded

Thanks for the kind review of Rafael and this service visit! We're glad he handled your appointment promptly and returned you safely to the road after a quick and thorough servicing. We graciously look forward to repeating this at your next visit!

July 06, 2023

Dealership Rating
Employee Rating

Rafael Ibarra is such a helpful guy! Even though we don’t have an appointment to get the services needed for our car, he still manages to help us and get us done in a reasonable time. So More

by docchi22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2023

Sierra Subaru of Monrovia responded

Thanks for stopping by to express your sincere appreciation of Rafael in our service department! He works hard to make sure our clients' needs are met in a timely manner, and we're delighted he continues to do that for you. Thank you for being a loyal Sierra Subaru customer!

July 06, 2023

Dealership Rating
Employee Rating

I had excellent service from Raphael Ibarra. I bought new tires, oil change. He called to let me know that the battery needed replacement. I mentioned that I thought it wasn't that old. He looke More

by bowler_patty.0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2023

Sierra Subaru of Monrovia responded

Awesome! Thanks for stopping by to share some positive feedback about your experience with Rafael. We're glad he addressed your vehicle's needs thoroughly and addressed your concerns conscientiously. Thank you for choosing Sierra Subaru for your automotive needs!

July 01, 2023

Dealership Rating
Employee Rating

I started coming to this location to service my Subaru after moving from Long Beach and I’m glad I did! Everyone at this dealership is incredibly nice and have excellent customer service. Rafael Ibarra is More

by Andrea Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2023

Sierra Subaru of Monrovia responded

Hi, Andrea! Thanks for taking a moment to recognize Rafael's consistent excellence. We're delighted you've experienced thorough and supportive service at each visit with his guidance. Thank you for always choosing Sierra Subaru!

June 27, 2023

Dealership Rating
Employee Rating

Rafael Ibarra in service department quickly repaired car and carefully explained what was done. Efficiently organized car pickup. More

by ely
Service Price Transparency
Recommend Dealer
Yes
Jun 27, 2023

Sierra Subaru of Monrovia responded

Thanks a lot, Ely! We're pleased every step of your service visit was convenient and organized, and Rafael provided you with all the details of your vehicle's services. We hope you'll continue to choose Sierra Subaru for all of your automotive needs!

June 26, 2023

Dealership Rating
Employee Rating

Organized, very efficient…Catherine C very helpful! Assumed all that was reported was accurate and performed. More

by ronjmarty
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jaime Vega , Catherine Camacho, Chris Cofield

Jun 27, 2023

Sierra Subaru of Monrovia responded

Thank you for sharing your kind feedback on working with Catherine! We're delighted she handled your vehicle's visit with great care and communication. We look forward to ensuring the same circumstances at your next appointment. See you then!

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