Rafael Garcia
Rafael Garcia at Westside Lexus

Rafael Garcia

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
21 Reviews
4.9

21 Reviews

Write a Review

Dealership Experience

1 yr, 5 mos

Languages Spoken

English English

Spanish Spanish

21 Reviews of Rafael Garcia

October 15, 2024

Dealership Rating
Employee Rating

Your team members are excellent in customer service. However, the finance process was very slow due to complication with the credit bureau. Your Toyota Finance Department took more than 5 hours to resol More

by Dr.Main
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Oct 16, 2024

Westside Lexus responded

Thank you for your feedback! We're glad to hear our team provided excellent customer service at Westside Lexus, though we apologize for the delay with the finance process. We appreciate your patience and are committed to improving this aspect of our service. Enjoy your new lease!

October 03, 2024

Dealership Rating
Employee Rating

Excellent experience. I have purchased 25 new cars in my life and this one was the easiest. Rafael Garcia was great! The next test will be service but based upon the car, More

by glover.ted
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 04, 2024

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're delighted to hear that Rafael made the process smooth and enjoyable. We look forward to providing you with excellent service in the future as well!

October 01, 2024

Dealership Rating
Employee Rating

The entire team is a pleasure to work with - Gary Cohen, Alex & Rafael, and Sam in the finance group. This is my 4th Lexus from this team and I highly recommend them. More

by kevingug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2024

Westside Lexus responded

We're delighted to hear that our team at Westside Lexus has consistently provided you with excellent service. Thank you for your continued trust and recommendation! Enjoy your new Lexus!

October 01, 2024

Dealership Rating
Employee Rating

Salesman great, service ok! Other car purchased from Sewell. Service much better! Sewell wash cars all time , and has cookies and can sodas! More

by MCHESS47
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 02, 2024

Westside Lexus responded

Thank you for sharing your feedback with Westside Lexus! We're glad to hear our sales team provided a great experience and will take your comments regarding our service into consideration as we continually strive to exceed expectations.

September 29, 2024

Dealership Rating
Employee Rating

The level of service quality was very good My sales consultant worked diligently to get the deal done More

by buffyblossom2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Garza, Manuel Gomez

Sep 30, 2024

Westside Lexus responded

Thank you for the positive feedback! We're glad to hear that our team at Westside Lexus provided diligent service and got the deal done for you. Enjoy your new vehicle!

May 10, 2024

Dealership Rating
Employee Rating

What an amazing experience we had at Westside Lexus! ! Rafael Garcia is the most professional & knowledgeable Salesman. He really goes the extra mile to ensure your experience meets your expectations. Jo More

by Karl & Tammy Littlejohn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard, JT Teodoro

May 10, 2024

Westside Lexus responded

Karl and Tammy, we're delighted to know that Rafael, Joey, and JT provided you with an outstanding experience at Westside Lexus. We appreciate your recommendation and look forward to serving any future car needs!

April 14, 2024

Dealership Rating
Employee Rating

Rafael Garcia is a polite young man who worked hard to make sure I got the right car. More

by jbrazil2
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson

Apr 15, 2024

Westside Lexus responded

We are thrilled to hear that Rafael went the extra mile to ensure that you got the right car. Thank you for trusting Westside Lexus with your business!

April 13, 2024

Dealership Rating
Employee Rating

Rafael Garcia was very helpful and he explained all the questions I had for him. Very professional services. More

by Annie Le
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn An

Apr 15, 2024

Westside Lexus responded

Annie, we're glad to know Rafael was able to assist you and answer all your questions at Westside Lexus. Thanks for acknowledging his professionalism!

April 04, 2024

Dealership Rating
Employee Rating

Nice people. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. More

by BARRYML
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 04, 2024

Westside Lexus responded

Barry, I'm sorry to read about your experience with our phone service and the lack of inter-departmental teamwork. We strive for excellent customer service and it seems we fell short during your interaction. Your feedback is valuable in helping us improve and I'd like to do what I can to make things right. I will search for your contact information and be in touch soon. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

March 27, 2024

Dealership Rating
Employee Rating

Great experience at this dealership. Rafael Garcia was a great sales associate and he guided us well through the whole process. More

by texassarahent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton

Mar 28, 2024

Westside Lexus responded

We're glad to know you had a great experience with us at Westside Lexus and that Rafael was able to help you through the process. Thanks for your review!

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