Rachide Reese | Page 5

Sorry, I was less than happy with the level of service. I made it very clear several times that the vehicle and the driver (my daughter) were moving back home for the summer months. We were only passin I made it very clear several times that the vehicle and the driver (my daughter) were moving back home for the summer months. We were only passing through Denver. There was a complete lack of urgency to expedite things which caused me to have to rent a vehicle to continue our trip back home (you said your loaners can't go out of state), and then had to buy a flight back to release the car when it was ready...secure and pay for storing the car for the summer. All of this could have been avoided if it was assigned two days earlier. I realize there is a queue but my dealer back home will make exceptions for travelers for obvious reasons. Additionally, I was the one who had to suggest checking other local dealers for the part needed. If this was done sooner the car would have been done in time for me to not have to spend an extra $2k out of pocket. More

by FLee Verified Customer Verified Customer

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Courteous; professional; timely response to an issue. Great service. Also provided transportation back home and pick up to return when work was finished. Great service. Also provided transportation back home and pick up to return when work was finished. More

by Fr.jamesfox Verified Customer Verified Customer

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I really enjoyed the way i was treated and the feel of the dealership. Thank you . the dealership. Thank you . More

by dannyboy4125 Verified Customer Verified Customer

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My experience with the service department was extremely disappointing. The issue wasn't just the repair itself—it was the way I was treated throughout the process. Communication was poor, phone calls were disappointing. The issue wasn't just the repair itself—it was the way I was treated throughout the process. Communication was poor, phone calls were not returned, and I felt as though my concerns were dismissed rather than addressed. Instead of being treated as a valued customer, I felt like an inconvenience. The staff lacked professionalism, provided inconsistent information, and showed little interest in resolving my concerns. What should have been a straightforward service appointment became a frustrating experience that required repeated follow-ups on my part. Customer service is just as important as technical expertise, and unfortunately this service department failed on both fronts. I left feeling frustrated, disrespected, and with very little confidence in their commitment to customer care. Based on my experience, I would not recommend this dealership's service department to others. More

by TWEETCHOC Verified Customer Verified Customer

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I asked some silly questions (didn’t know what drum breaks were and that they last basically forever), didn’t talk down to me for not knowing. Maintenance visit was a pretty quick in and out, would rec breaks were and that they last basically forever), didn’t talk down to me for not knowing. Maintenance visit was a pretty quick in and out, would recommend! Chatted with Omar while I waited and he humored my musings about missing the Golf R coming in a manual transmission. More

by Christopher Belfance Verified Customer Verified Customer

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It was very good good customer service I have my car back on time Good job on time Good job More

by MPARKER442 Verified Customer Verified Customer

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Kept me updated of the process Was attentive and keep me updated of the process by daily messages updated of the process by daily messages More

by DAMVELEZ69 Verified Customer Verified Customer

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They were easy to deal to work with. They were friendly and helpful. Idk man. They were friendly and helpful. Idk man. More

by Peter.Lisowski Verified Customer Verified Customer

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Greatest service good people car left clean good coffee great service and good people thanks great service and good people thanks More

by MARK.MEKSIN Verified Customer Verified Customer

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Rachide is the best associate Tynan's has ever had during my decades with them! He is kind, knowledgeable, efficient, helpful, patient, and reliable. my decades with them! He is kind, knowledgeable, efficient, helpful, patient, and reliable. More

by CSKERN54 Verified Customer Verified Customer

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