Rachide Reese

Just for a simple headlamp change and to diagnose a sound coming from the car , they took the car in at 9:30 but didnt start working on it after 2 followups by me. Rachide was very rude and told me ' i have coming from the car , they took the car in at 9:30 but didnt start working on it after 2 followups by me. Rachide was very rude and told me ' i have never been to a service center before ' and also the technican cant work on the car till the next day. I then talked to his manager and he atleast changed the lam and gave the car back. Rachide was very unprofessional.. more bent abaout talking about his gym schedule rather than taking care of customers More

by Sougata_saha Verified Customer Verified Customer

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I had to call to set up time to get my car fixed again-- I waited 2 weeks for someone to call me and no one ever did. I was finally granted a rental car as this was my 3rd time bringing my car in. I waited 2 weeks for someone to call me and no one ever did. I was finally granted a rental car as this was my 3rd time bringing my car in. More

by DEBBIE.PONZIO Verified Customer Verified Customer

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I've taken my 2008 Jetta to Tynan's for service since I purchased my car in 2010. I am a very loyal customer. Rachide and Matt are super helpful and supportive whenever my car is in for service or repairs. purchased my car in 2010. I am a very loyal customer. Rachide and Matt are super helpful and supportive whenever my car is in for service or repairs. Rachide's customer service is excellent. He actually makes the unpleasantness of car repairs pleasant. His professionalism and friendliness goes a long way. His dedication shows and it is very much appreciated. Hang on to him at all costs! Ron, the driver is a gem too (although I didn't use the pickup/drop-off services this time). If there's any room for improvement, next time it would be nice to have a loaner vehicle available, but I know that's not always doable. And hopefully next time the internet isn't down, but overall, I had a very pleasant experience. More

by SHELLIE611 Verified Customer Verified Customer

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Great service and communication. We always are happy with our experience here. Wonderful service Amazing We always are happy with our experience here. Wonderful service Amazing More

by HOUSTONANDASHLEY Verified Customer Verified Customer

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Rachide could not give me a straight answer as to why I couldn't have my car back after the warranty recall parts were already fixed and basically it boiled down to he would get in trouble/cost them money couldn't have my car back after the warranty recall parts were already fixed and basically it boiled down to he would get in trouble/cost them money because they didn't do the paperwork they were supposed to. Not to mention he continually cussed over the phone and in voicemails, overall was the most unprofessional person I've ever encountered in a business setting. 0/10 do not recommend ?? More

by bonniebella00 Verified Customer Verified Customer

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Good, stop asking these questions and trust that your employees are doing a good job employees are doing a good job More

by LINDSAY98 Verified Customer Verified Customer

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We needed to order a replacement for our key Bob for our Jetta. They also replaced the battery in the key Bob we still have. They ordered a new one which will be here in a few days. Jetta. They also replaced the battery in the key Bob we still have. They ordered a new one which will be here in a few days. More

by SANDYMCD39 Verified Customer Verified Customer

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Great. They were quick and helped me get a ride to and from. Better than last time They were quick and helped me get a ride to and from. Better than last time More

by HOLLY31 Verified Customer Verified Customer

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They did a good job on the car and even washed it for me which was nice. But I went there because they sent me a coupon in mail. When I asked to apply it at checkout I was told it was too late to apply it. which was nice. But I went there because they sent me a coupon in mail. When I asked to apply it at checkout I was told it was too late to apply it. They said they would honor the coupon but need to charge me full price and will instead send me a check in the mail for the discount amount. Its been a few weeks and still no check. More

by Ferguson Verified Customer Verified Customer

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I appreciate the professionalism and proactiveness expressed by VW dealership's staff members. Additionally, the service was provided within a timely manner expressed by VW dealership's staff members. Additionally, the service was provided within a timely manner More

by Hani Al Kaabi Verified Customer Verified Customer

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