Rachel Ward

First time using this Dealership in Clermont and their Customer Service is Excellent! Rachel Ward greeted me with a smile and helped me with my service request for my new Suburban ….Thank You Rachel! Customer Service is Excellent! Rachel Ward greeted me with a smile and helped me with my service request for my new Suburban ….Thank You Rachel! More

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Excellent customer service! Matt Andrade helped me get the truck that I absolutely fell in love with, I honestly thought it wouldn’t be possible. Rachel Ward went above and beyo Matt Andrade helped me get the truck that I absolutely fell in love with, I honestly thought it wouldn’t be possible. Rachel Ward went above and beyond to help me when I needed it most! I really appreciate her!! More

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I’ve purchased my Chevrolet Trax from this location and the entire process was smooth and efficient. The staff were extremely friendly and the service team is always very quick and reliable and welcoming e the entire process was smooth and efficient. The staff were extremely friendly and the service team is always very quick and reliable and welcoming every time I bring my car in for oil change and maintenance. Thank you and I look forward to our continued relationship! More

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Took my Corvette in for an oil change. Everyone was very nice from the young man outside who spoke to me and put seat protection and floor mats inside my car to the young man who brought m Everyone was very nice from the young man outside who spoke to me and put seat protection and floor mats inside my car to the young man who brought my car to me. He thanked me and was so nice. Also same for Rachel and the young lady you pay. More

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Rachel was super friendly and efficient with arrival, check in and starting my appt on time. Asked good questions about service options, and within 45 minutes I was done. The service team turned my veh check in and starting my appt on time. Asked good questions about service options, and within 45 minutes I was done. The service team turned my vehicle around in record time and the place was very busy with folks waiting. I will be back. More

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It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeable. Grant also took his time in explaining and showing all the car features once the sale was finalized. Grant, I consider is a major asset to Don Mealey Car Dealership in Clermont. Above was my review back in May 2024 and I gave Don Mealey a 4 star review. I had purchased a brand new 2024 Corvette C2 and 2 weeks later I purchased in a all cash acquisition, a used 2018 Equinox with 49,000 miles on it. Wow what a year does to my opinion of Don Mealey, 3 weeks ago my transmission blew on my Vette, all covered under warranty, in shop for 2 weeks due to only one technician that knows how to repair it and apparently there were 2 other Vettes in front of me with the same issue. However my Equinox has had issues from automatic front driver window malfunction issues, rear window wiper malfunction malfunction and tire sensor issues. Took the Equinox to fix issues back in December of 2024, only the rear wipers were completely fixed, the others remained unrepaired. Today I went in for oil change for my Equinox and mentioned that the tire sensor still lit up on the dashboard. Rachel told me it would be $198 to repair, I was not happy that it was not covered so she directed me to John Fletcher, Operations Manager, what a stressful time that was. He basically told me that the car is not under warranty and that they fixed it once back in December for free but this time it will cost me. He was the rudest guy I ever met and not only condescending but also unqualified to lead a service dept. The big issue is that I do not drive either car that much, Vette has 3500 miles (0 when purchased) on it and the Equinox has 51,400 on it (49,000 when purchased) totally of 5500 between 2 cars within 1 year. Vette could end up being a lemon and the Equinox I got ripped off on due to poor maintenance evaluation prior to my cash purchase. I was visibly upset and was able to speak with GM, Whit Gilman, after the Fletcher debacle , however I was still not satisfied. Whit did offer to take care of the tire sensor but asked me to make an appointment even though the part was on site, so why not just repair it then? I believe the sales team, maybe not all, have a desire to sell vehicles at any cost and then the service department takes no responsibility when issues arise, they blame it on the manufacturer or customer which Fletcher tried to persuade to me was the case in the Vette issue, I had none of that, he thinks he's the smartest guy in the room and we are all idiots. Finally Fletchers lack of empathy is beyond words. I plan on trading in the Equinox and reviewing my rights on the Lemon Law regarding the Vette. Not that they care but be assured I will not be near a Don Mealey dealership ever again unless I have to turn in the Vette there. More

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Bought both my C8 Vettes with Christian the first was a 2024 torch red Z51 HTC. The second was a 2025 Hysteria Purple Z06 HTC. Highly recommend Christian very knowledgeable and good at negotiating the pric 2024 torch red Z51 HTC. The second was a 2025 Hysteria Purple Z06 HTC. Highly recommend Christian very knowledgeable and good at negotiating the price. Both were bought when I can in for an oil change and ended up changing Vettes. More

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I had the worst experience as I took my Cadillac in for service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car t service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car to Massey Cadillac and discovered the noise was coming from the rear tires. The technician did not tighten the lug nuts. Their service manager was very defensive from the word go. That it was not their problem More

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This is my 5th vehicle from Don Mealey and my 3rd buying from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you w from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you want a hassle free buying experience. More

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I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. More

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