Rachel Summerlin
Service Advisor
Freeland Chrysler Dodge Jeep Ram
5800 Crossings Blvd.
Nashville, TN 37013
5 Reviews
Write a Review5 Reviews of Rachel Summerlin
May 24, 2023
Don't TAke your Dodge Journey to them, if you have a problem, and are a woman who doesn't have a man with you. I paid $655 for my car to get fixed which included a diagnostic for $185 and they said they problem, and are a woman who doesn't have a man with you. I paid $655 for my car to get fixed which included a diagnostic for $185 and they said they still didn't know what was wrong with my car. It broke down a week later. They wanted me to come back and pay $600 more dollars from only god know where. They target women or single mothers i cant figure out which one. The communication was great they lied the entire time. Very good at deception. Masters of it actually More
Other Employees Tagged: David Beasley, Lee Ann Hansen, Jordan McLerran, Freeland Auto
April 05, 2023
Took my jeep in for a recall and was told I had a head gasket leak and an oil pan gasket leak that would need to be repaired prior to them performing the engine recall testing. Repair quote was around 270 gasket leak and an oil pan gasket leak that would need to be repaired prior to them performing the engine recall testing. Repair quote was around 2700.00 took my car to my own mechanic and discovered the oil pan gasket "leak" was caused by a loose bolt, he tightened it. No more leak (repair they quoted was almost 900.00) mechanic also said head gasket "leak" was normal seepage. Took my jeep to another dealership and "surprise" they found no head gasket leak at all. So this dealership just wanted my 2700 and lied about repairs that I didn't even need. Oh and told me if they replaced the head gasket and my engine had been damaged by the "leak" I would be responsible for paying for a new engine instead of it being replaced due to the recall, so I'm that would have probably happened and cost me even more money. More
Other Employees Tagged: David Beasley
January 05, 2023
Best sales and service bar none. Great people and clean dealership with alot of inventory. Service is amazing Great people and clean dealership with alot of inventory. Service is amazing More
Other Employees Tagged: David Beasley
July 13, 2022
Excellent staff! ! Rachel was helpful, knowledgeable, the very best! We were traveling from Kentucky to Florida to visit family over the Fourth of July weekend. The ! Rachel was helpful, knowledgeable, the very best! We were traveling from Kentucky to Florida to visit family over the Fourth of July weekend. They had our Dodge Grand Caravan on the rack and reviewing it five minutes after the tow truck delivered it. Rachel told us what the repair would be and the cost. Luckily, the needed parts were in stock and she said it would be ready by the end of the next business day. She was right! We were contacted at 3:30 that the van was ready to go & we were back on the road ASAP. Highly recommend!! The first Dodge dealer we called told us it would be at least two weeks before they would have it fixed, without even looking at it. So thankful our next call was to Freeland! More
May 18, 2022
I dont recomend this place is bad they sucks they dont deserve your money waist deserve your money waist More
Other Employees Tagged: David Beasley, Micky McGrath, Lee Ann Hansen, Jordan McLerran, Freeland Auto , Mike Pougnet