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Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
22 Reviews
4.9

22 Reviews

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22 Reviews of Rachel Smith

April 01, 2026

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Employee Rating

Always personal when we come in the door, and eager to learn our needs. 1st rate. More

by benchleycove
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, John Foltz , Dave Draekamp. Five stars

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March 02, 2026

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Employee Rating

my wife and I are always satisfied with the work Ford does on our vehicles....they always explain things to help a person understand in layman words.... More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Mar 09, 2026

Grinwald Ford responded

We're so happy to hear our team could provide excellent service! Your satisfaction is our priority, and we are always here to help. 😀 Thank you!

February 08, 2026

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Employee Rating

Nina is always extremely pleasant, very professional and problem solving. I appreciate the communication and follow through from the service department. More

by SSPOERL
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Strauss, Nina Joeckel

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Feb 11, 2026

Grinwald Ford responded

Hi Steve~ Thank you for taking the time to leave a wonderful review highlighting Nina from our Service Team! Nina offers outstanding customer service and consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of her hard work. We appreciate your business and thanks again for your support!

January 30, 2026

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Employee Rating

Nina was very helpful and knew what she was doing . ..Ford is always exceptional at all they do to help us customers....very hometown people to work with....service is great More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Feb 04, 2026

Grinwald Ford responded

Good Afternoon~ Thank you so much for taking the time to leave us a review! Our service team works hard to ensure every customer feels welcomed and well taken care of, and we're glad it shows. Nina is a great asset to our team, and we are lucky to have her! Looking forward to seeing you next time. 😀

Feb 04, 2026

BlueLightning/18 responded

your welcome

January 16, 2026

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Employee Rating

Great customer service. Explained very clearly to what my vehicle need for repairs and the cost. I would definitely take my used vehicle here again. We will even considering More

by brian@builditrightllc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo, Nina Joeckel

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Jan 21, 2026

Grinwald Ford responded

Hi Brian~ Thank you for taking the time to leave us such a positive review! We are so happy to hear the our Service Team has exceeded your expectations. Providing high-quality service is at the heart of every department here at Grinwald Ford! Your feedback assures us we are on the right track! We appreciate your recommendation and are always here to help when needed. 😀

December 02, 2025

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Employee Rating

Excellent dealership to work with,very polite,knowledgeable people. Service department Excellent! I appreciated promt service when nessary. More

by kathy57
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Dec 04, 2025

Grinwald Ford responded

Hi~ We appreciate your positive feedback and are so glad you enjoyed your visit with us! Our team works hard to deliver exceptional customer service and it's wonderful to see that reflected in your review. 😀

November 17, 2025

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Employee Rating

Fast reliable repairs, communication was excellent. The total bill came in right at the quote no additional add-ons are great to see. More

by Jim Bakken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Nov 18, 2025

Grinwald Ford responded

Hi Jim~ Thank you for the 5 star review! We're so happy we could exceed your expectations and look forward to seeing you again. 😀

October 06, 2025

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Employee Rating

The. Service was very good and good people taking care of me. Thank you so much! More

by Larry Haumschild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Oct 20, 2025

Grinwald Ford responded

Hi Larry~ We appreciate your positive feedback! Our Team works hard to deliver exceptional customer service, and it's great to see that reflected in your review! 😀

September 10, 2025

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Employee Rating

Great dealer. Crappy that the Ford programming which caused the issue is not stable. Ford shouldn’t stick owners with their issues. More

by Charles.bohlman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Angel Oquendo, Nina Joeckel

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Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback Charles. So sorry to hear you were having issues with programming. If this issue has not been resolved yet please reach out to me directly. I would be happy to help! Chelsea Grinwald- 920-261-1800

August 21, 2025

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Employee Rating

Great service. My case was handled professionally. I will be back for next oil change. More

by Pascal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Angel Oquendo, Nina Joeckel

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Aug 22, 2025

Grinwald Ford responded

Hello~ We really appreciate you taking the time to let us about your experience! If there is anything else we can help you out with, please let us know. 😀

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