Rachel Rininger
Rachel Rininger at Tim Lally Chevrolet
Refer Me

Rachel Rininger

Service Advisor

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

Contact Me
4.5
104 Reviews
4.5

104 Reviews

Write a Review

104 Reviews of Rachel Rininger

April 04, 2025

Dealership Rating
Employee Rating

Good service time spent at dealership at. Tim Lally Car was washed after service always a good clean car. More

by KILBYDAVID49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

Dealership Rating
Employee Rating

The first time I was there I was very impressed by how well the staff was and how clean the waiting room was. More

by RMARKS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! We take pride in our customer service and always strive to ensure our customers are satisfied. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

Dealership Rating
Employee Rating

Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes, Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 22, 2025

Dealership Rating
Employee Rating

Quick service, but friendly. Was on time for appointment i schedule the day before appointment. More

by MSGATES603.CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy, Jane Grambo

March 22, 2025

Dealership Rating
Employee Rating

Rachel R. Made sure my experience in the service department a positive one. Everyone worked as a team and I appreciate the professionalism. Job(s) well done. More

by SCOTTJODEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2025

Dealership Rating
Employee Rating

Mz. Brenda was the best sales person..# Tim Lally ..she made the car buying experince flawless More

by SIMMONS9086
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2025

Dealership Rating
Employee Rating

The problem was I didn't receive my old parts back so i don't know if they were replaced or adjusted there was no mention of them by no one. More

by Egeneemf2490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 10, 2025

Dealership Rating
Employee Rating

Always a pleased with the service I received and I mean always never disappointed at all More

by NICHUDSON83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 02, 2025

Dealership Rating
Employee Rating

I never spoke to her so I can’t give her a rating. Other than that I this is a great dealership. More

by tyb1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Zurzolo

January 29, 2025

Dealership Rating
Employee Rating

courteous and professional, didn't have an appointment,but no problem and service was very fast More

by Black.eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (205 Vehicles)

new 2025 Chevrolet TrailBlazer car, priced at $29,080
2025 Chevrolet TrailBlazer
new
Summit White exterior
Automatic
All-wheel Drive
used 2021 Chevrolet Express 3500 car, priced at $29,998
2021 Chevrolet Express 3500
used
Silver Ice Metallic exterior
Automatic
Rear-wheel Drive
new 2025 Chevrolet Equinox car, priced at $30,495
2025 Chevrolet Equinox
new
Summit White exterior
CVT
Front-wheel Drive
used 2020 Nissan Armada car, priced at $22,849
2020 Nissan Armada
used
Gun Metallic exterior
Automatic
Four-wheel Drive
used 2017 Chevrolet Cruze car, priced at $10,899
2017 Chevrolet Cruze
used
Summit White exterior
Automatic
Front-wheel Drive
new 2025 Chevrolet Equinox car, priced at $39,875
2025 Chevrolet Equinox
new
Green exterior
Automatic
All-wheel Drive