Rachel Rhea

This man is why I keep buying BMWs from Silver Spring. He is straightforward, trustworthy, and honest as the day is long. He is straightforward, trustworthy, and honest as the day is long. More

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I love this dealership. .and rachel rhea bends over backwards for her clients. Ver professional establishment .and rachel rhea bends over backwards for her clients. Ver professional establishment More

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Fast and quality. I like Desirea because I feel comfortable when I talk to her. She is able to answer all my questions and give me what I need. That's why I got the se I like Desirea because I feel comfortable when I talk to her. She is able to answer all my questions and give me what I need. That's why I got the second BMW with her. More

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This is my second BMW purchase in nine years, both from BMW of Silver Spring. While it is not the closest dealership to my house, it offers the best service in the area. It goes the extra mile to please th BMW of Silver Spring. While it is not the closest dealership to my house, it offers the best service in the area. It goes the extra mile to please the customer; its salespeople are first-rate; and its financing is competitive. Desirea Jackson is a joy to work with. She is professional, affable, efficient and effective. More

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Rachel is great to work with. I have been to BMW of Silver Spring twice now with my new vehicle and Rachel has helped me both time with servicing my vehicle and I honestly have ze I have been to BMW of Silver Spring twice now with my new vehicle and Rachel has helped me both time with servicing my vehicle and I honestly have zero complaints about the Rachel and the dealership. I plan on continuing to bring my vehicle here to have it service. More

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Rachel is always very helpful when I come in for service. I get prompt updates and all the information I need while my car is in service. She makes the service experience a pleasure. Thanks. I get prompt updates and all the information I need while my car is in service. She makes the service experience a pleasure. Thanks. More

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Steve Roumeliotis at Silver Spring BMW was very helpful. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. More

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Great customer service and service follow up … gets it right the first time … always looking out for the customet right the first time … always looking out for the customet More

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Always great customer service when I visit. From the service department to the parts department. From the service department to the parts department. More

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I took my car in for service because it was making noise from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since their techs were busy that day. Mr Joe Diss called me to tell me that the issue may be with the Vanos system and in order to make this determination I would have to pay $1700! I told him to give me the weekend to think about it. Since they were going to credit me the initial cost to change the idler pulley ($745) I told them to proceed. When they were going to check the car it would not start. At this point, Mr Joe Diss called me to say that I would need to pay to fix the car or have it towed to my home. The car is a 2010 128i that sat on their lot for over a month without being serviced. My expectation is that my car should return to my home just like I took it to them - being driven. Now they sent me a Demand for Return of Loaner and are saying that I have abandoned my car. This is the worst, and I mean the WORST dealership in the area. Their customer service is subpar and they do not take ANY responsibility for their negligence. More

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