Rachel Ozment

Dear Management Team, I am writing to formally express my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions wit my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions with your sales (Rachel) and finance team (Logan), including a verbal agreement on pricing, I received confirmation that the dealership would honor the agreed-upon terms. I engaged in good faith, completed all necessary steps for financing, and was prepared to finalize the transaction based on your team’s assurances. However, to my surprise and disappointment, your team abruptly ceased communication. Later, I received a message stating that my manager had informed him that he would not sell the Tucson Hybrid for the agreed-upon price. This reversal not only undermined the agreement we had reached but also caused undue inconvenience and confusion. Furthermore, without concluding the transaction, your dealership initiated two hard credit inquiries on my credit report, actions typically reserved for finalized or near-finalized purchases. These inquiries have negatively impacted my credit score, despite the dealership’s subsequent failure to honor the agreed-upon price. This conduct is unacceptable and reflects poorly on the dealership’s commitment to transparency and ethical business practices. I respectfully request the following: - A written explanation of why the dealership failed to uphold the agreed-upon pricing and why the offer was rescinded post-approval. - A resolution regarding the unauthorized credit inquiries, including assistance in removing them from my credit report. - An assurance that such practices will be reviewed to prevent similar issues for future customers. I hope to resolve this matter amicably and expect a timely response addressing these concerns. Sincerely, Ankit More

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What a team of friendly knowledgeable people. Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenaria Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenarian who can barely text. They have earned my highest recommendation! More

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Great people who care about people. Worked hard on my part to get me into a car Worked hard on my part to get me into a car More

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Very attentive and kind! Process went smooth! Worked hard to make sure we found the right vehicle. Process went smooth! Worked hard to make sure we found the right vehicle. More

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Great place to buy a car and enjoy the continued service through the service department. They are always so helpful and would recommend them to anyone. I appreciate the professionalism. The most awesome through the service department. They are always so helpful and would recommend them to anyone. I appreciate the professionalism. The most awesome thing about the service department team is they are great about giving you minute by minute updates and even send you a video on overall inspection. Great job to all you guys and girls. Thanks for the five star service experience!! More

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I would definitely buy another vehicle from Norman Hyundai. They know how to treat their customers right. Hyundai. They know how to treat their customers right. More

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I had such a great experience with this dealership. My saleswoman, Rachel, was awesome. She was truthful and very knowledgeable over the products and what they offered. My saleswoman, Rachel, was awesome. She was truthful and very knowledgeable over the products and what they offered. More

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They're going out of there way to help me and are continuing to do so I would recommend them to anyone. Thank you guys. continuing to do so I would recommend them to anyone. Thank you guys. More

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Worst service ever. Never go for first complimentary service which will be done in 10 minutes. No respect for the customers words. Just don’t wanna go there again. They Never go for first complimentary service which will be done in 10 minutes. No respect for the customers words. Just don’t wanna go there again. They never listen to customer issues, always backed with cars to service. I bought a calligraphy and was asked to wait for 3 weeks just to check the tpms sensor. More

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They bent over backwards trying to accommodate my needs and get me into a vehicle I can afford and also be happy about driving. Billy, Kameron and the team at Norman Hyundai will not let you down! and get me into a vehicle I can afford and also be happy about driving. Billy, Kameron and the team at Norman Hyundai will not let you down! More

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