Rachael Scalf
Rachael Scalf at Mike Murphy Ford Inc
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Rachael Scalf

Service Scheduler

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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5.0
10 Reviews
5.0

10 Reviews

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10 Reviews of Rachael Scalf

November 26, 2024

Dealership Rating
Employee Rating

I’ve been coming to Mike Murphy Ford for years. Anthony Davis is always pleasant, friendly, and honest. I feel he will always get you the best deal possible on your trade and or new vehicle. The se More

by Momma65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY DAVIS, Levi Smith, Matt Gensler , Mitch Urbanc and Bryan Burden and the person that makes sure my new vehicle is clean and shiny!

Nov 26, 2024

Momma65 responded

Truly the best Ford dealership to buy a vehicle from. They get you the best price for your trade in and new vehicle. The service department goes above and beyond for their customers and their vehicles

October 18, 2024

Dealership Rating
Employee Rating

The service department was great and very efficient. Thank you for taking care of me. More

by JASONABURNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024

Mike Murphy Ford Inc responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Mike Murphy Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 18, 2024

Dealership Rating
Employee Rating

My only complaint is a dirty steering wheel and door handles after a service visit More

by rbronco51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2024

Mike Murphy Ford Inc responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (309) 263-2311 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2024

Dealership Rating
Employee Rating

This dealership service department is very good at any type of Ford Motor product mechanical service. More

by GTMR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kersen Cranwill

Sep 21, 2024

Mike Murphy Ford Inc responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

August 21, 2024

Dealership Rating
Employee Rating

I was disappointed that there were no loaners when I booked out almost four weeks. I was very disappointed when my car was not even vacuumed. More

by NANCYWRAIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Mike Murphy Ford Inc responded

Thank you, Nancywraight, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Mike Murphy Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 263-2311 so we can understand exactly what went wrong. Thank you for your honest feedback and we hope to hear from you soon.

August 05, 2024

Dealership Rating
Employee Rating

I bought new tires for my car & had them installed here. Rachel was helpful answering some last-minute questions I had. The service took about as long as was estimated, and the final price was a little lo More

by Andrew
Recommend Dealer
Yes
Aug 22, 2024

Mike Murphy Ford Inc responded

Andrew, we are so disappointed to learn of this situation you have described. Please give us a call at (309) 263-2311 and we will do our best to make this better. We hope to hear from you soon.

July 31, 2024

Dealership Rating
Employee Rating

Great service! Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. More

by JENNALISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 29, 2024

Dealership Rating
Employee Rating

Didn’t address issue with AC. Max AC doesn’t work. It doesn’t kick out more air like it should. Told me it may be my cabin filter, nope. Same thing after I changed that. I have le More

by Troy1599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2024

Mike Murphy Ford Inc responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (309) 263-2311 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

April 06, 2024

Dealership Rating
Employee Rating

They are quick and efficient. They will explain what is going on with your car, and what needs to be done. I really appreciate that! Thanks Jeremy! More

by NurseLe1
Recommend Dealer
Yes

Other Employees Tagged: Robin Berglin, Jeremy Englert

March 23, 2024

Dealership Rating
Employee Rating

Staff are personable, professional, knowledgeable. They are cheerfully assist in the maintenance and service of our cars. Thank you. More

by RICHARD.KEEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

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