RT Ives

It took over 3 months to replace a sensor on my wheel. Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 pho Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 phone call was returned. They never called me with an update. Dropped my car off in the morning and didn't hear anything back from them all day. Finally got hold of them at almost 5 and was told, sorry we ordered the wrong part your car wont be ready today. We can get it first thing in the morning. Asked about a loaner and was told, we don't have any. No questions about needing assistance or trying to help get home from work. No call the next day so finally called them at 4:40pm and was told it was ready. Overall I'm still a fan of Kia cars but will not be returning to Southern when I buy my next one. More

by Thompsonjsaf Verified Customer Verified Customer

Report | Print

Great place great people very helpful will be back very soon deo was great & fast soon deo was great & fast More

by mrdmtaylor3 Verified Customer Verified Customer

Report | Print

Needs more employees short in all departments. Having a large dealership why would try to run it with a skeleton crew? Having a large dealership why would try to run it with a skeleton crew? More

by RMW0 Verified Customer Verified Customer

Report | Print

Disappointed. Told vacuuming not done. Waited hours when Told hour. Service department horrible. Greenbrier great Told vacuuming not done. Waited hours when Told hour. Service department horrible. Greenbrier great More

by J2005LANCE Verified Customer Verified Customer

Report | Print

Dropped car off at 7am and at 2pm nothing was done to it. So I took my vehicle back. Will not return to that dealership So I took my vehicle back. Will not return to that dealership More

by THUTCHINSON1967 Verified Customer Verified Customer

Report | Print

Friendly staff and very professional. The service technicians answered all my questions and did a great job. The service technicians answered all my questions and did a great job. More

by D.torrisi1966 Verified Customer Verified Customer

Report | Print

1. Clean waiting room 2. Nice staff 3. I believe the dealership should have rentals/loaners for the people that you are going to have their car for at least a month dealership should have rentals/loaners for the people that you are going to have their car for at least a month More

by DAHO8278 Verified Customer Verified Customer

Report | Print

I needed to reset my appointment for the next day. I ask the service rep on duty at the time to reschedule. For the next day but the rep never changed it on the computer. I basically had to wa I ask the service rep on duty at the time to reschedule. For the next day but the rep never changed it on the computer. I basically had to wait there all morning to get my oil change. More

by LDF Verified Customer Verified Customer

Report | Print

The parking lot is too crowded. I waited 2 months for a recall fix and after a friend took me back and forth the dealer called me late in the afternoon saying they didn't have the p I waited 2 months for a recall fix and after a friend took me back and forth the dealer called me late in the afternoon saying they didn't have the part. Even after they reminded me the day before to keep the appt. They should have hard that part. No apology was made. I was told to come back Monday. I called first. Good thing. They still did not have the part. Finally got it Tuesday..5 days after my appt. Also the furniture in the waiting room is appalling. Greenbrier Kia is much better. More

by AnitaRobinson Verified Customer Verified Customer

Report | Print

Great and fast service . Love the fast and Great service. I got in and out. Love the fast and Great service. I got in and out. More

by Mr and Mrs pow Verified Customer Verified Customer

Report | Print