I like to help my customers, be honest and always advise them the best way to buy a vehicle. My biggest goal is. REPEAT BUSINESS.
Read moreDealership Experience
10 yrs
Industry Experience
14 yrs, 5 mos
Languages Spoken
English
Spanish
114 Reviews
Write a Review114 Reviews of ROSA POOL
September 08, 2024
James Mcgee this is it Edgar Alcaraz Melena Its Just like that except by my rules it has to if not i takes my life that except by my rules it has to if not i takes my life More
Other Employees Tagged: Saumil Bhatt, Tony Joksimovic, Tom Terranova , MATT HANKINS, Customer Service, AlcarazI
April 08, 2024
We were treated with disresprect and rudness of two sales employees (Abdul and Phiilip). our price difference was $500 and we wanted to negotiate it. Abdul told us to either buy the car or leave the store. T employees (Abdul and Phiilip). our price difference was $500 and we wanted to negotiate it. Abdul told us to either buy the car or leave the store. Then phillip showed out of no where and tear down the negotiation paper without talking to us and then walking away and vaping. Wowwww.. No manager takes responsibility for these two employees actions. More
Other Employees Tagged: Saumil Bhatt, Tony Joksimovic, Tom Terranova , MATT HANKINS, Customer Service, Abdul & Phillip
April 05, 2024
Rosa Pool was very helpful in my purchase of my Nissan Rogue. I told her what I was looking for and she showed me options that best matched! She was quick and knew her stuff. Rogue. I told her what I was looking for and she showed me options that best matched! She was quick and knew her stuff. More
February 07, 2024
It was great Customer Service from Mel! I appreciate him for helping me get the car that I want. I appreciate him for helping me get the car that I want. More
Other Employees Tagged: Saumil Bhatt, Tony Joksimovic , Christopher Collins, KEN Dewberry, MATT HANKINS, Christin Jones, Tan Nguyen, BRIAN OKEEFE, Customer Service, Jamel Carter
October 18, 2023
I had pleasant experience and found the staff friendly and helpful. However they were not very knowledgeable about the car I purchased an F type Jaguar) and they failed to reveal that the gps was not fu and helpful. However they were not very knowledgeable about the car I purchased an F type Jaguar) and they failed to reveal that the gps was not functioning due to a problem with the antenna I recommend the dealer to others who might be purchasing a car but would advise them to be very thorough in their inspection of the vehicle they are interested in More
Other Employees Tagged: Tan Nguyen
December 10, 2022
I Bought a car from this dealership on 12/7/2022, and the sales person was great her name is Rosa. She was very helpful and knowledgable. However I experienced racism from their finance guy. I do not know hi sales person was great her name is Rosa. She was very helpful and knowledgable. However I experienced racism from their finance guy. I do not know his full name but when i asked they told me his name is Paul. I was sitting in his office with my brother in law and we are both spanish speakers. His first language is spanish so that is how we communicate. This seemed to bother Paul as he went on to say to say it was disrespectful and made him uncomfortable for us to speak in a language other than his. When I brought up freedom of speech, he responded with “this is my office”. We are living in 2022 and I can not believe that ALM would allow such a situation to happen on premises. I complained to someone who said they would talk to him, but I wouldn’t want another person who doesn’t speak english or barely knows the language to go through the same. More
Other Employees Tagged: Matt Connor, Tan Nguyen, Mike Ugo, Finance, Paul.
October 24, 2022
This company is a scam. I purchased 2 vehicles from the ALM Buford. 2020 GMC Yukon, and 2018 F150. Transmission on 2020 GMC Yukon truck totally damaged and needs full repl I purchased 2 vehicles from the ALM Buford. 2020 GMC Yukon, and 2018 F150. Transmission on 2020 GMC Yukon truck totally damaged and needs full replacement. The owner has not yet reached out or followed up. Suzanne avoided me and my wife...knowing this truck was damaged. My wife has called this office for weeks trying to get this 49k financed trucked resolved I am reporting this business to the FTC and contact an attorney for this fraudulent salesmanship on cars sold at this business/ALM Buford. EASY CARE IS A HORRIBLE EXTENDED WARRANTY COMPANY. THE TRUCK IS IN THE SHOP AND THEY ARE CHALLENGING THE DAMAGE TRANSMISSION RESULTS. I WILL NEVER REFER A PERSON TO THIS COMPANY. More
Other Employees Tagged: Saumil Bhatt , ALM ADMIN, Vanessa Balbuena, Customer Service, Suzanne-Supervisor deserves unsatisfactory, and 0 stars. Worst experience with customer service car dealership
October 18, 2022
I appreciate all of your hard work on our milestone anniversary collectible. It completely stunned and astonished my hubby. Never have thought Gifts for 25th Wedding Anniversary to a Couple in India fr anniversary collectible. It completely stunned and astonished my hubby. Never have thought Gifts for 25th Wedding Anniversary to a Couple in India from your website would become a star of the event! I would strongly recommend your good work, keep going! Source: www.indiaflowersgifts.com/anniversary-gift.asp More
Other Employees Tagged: Tony Joksimovic , Vanessa Balbuena, JEFFREY CAICEDO, Christopher Collins, KEN Dewberry, Zebedee Frady, MATT HANKINS, Christin Jones, BRIAN OKEEFE
September 12, 2022
Rosa out at the Mall of Georgia is the best at making she satisfy her customer. I am very pleased with my car. You are amazing, best place to go to purchase your dream car..I highly recommend this auto sal satisfy her customer. I am very pleased with my car. You are amazing, best place to go to purchase your dream car..I highly recommend this auto sales location. More
Other Employees Tagged: Customer Service