ROBERT JOHNSON
ROBERT JOHNSON at Southern Ford

ROBERT JOHNSON

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.7
76 Reviews
4.7

76 Reviews

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76 Reviews of ROBERT JOHNSON

October 26, 2025

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Employee Rating

Rob was pleasant and informative on all suggested service aspects. He helped me understand what was necessary and what could wait. More

by p1nkacc0rd
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Recommend Dealer
Yes

October 24, 2025

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Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! More

by tedamauch
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Recommend Dealer
Yes

October 21, 2025

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Had an appointment at 9:30 nothing was said to me until 4:55pm until I called and the results were I needed a door handle to bring it in another day !!! People need their vehicle not to sit in your store a More

by strataspainting
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Recommend Dealer
No

October 19, 2025

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The dealership was clean and very friendly. Our service adviser was knowledgeable about the services that were needed. More

by SHEPPARDTERRY
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Recommend Dealer
Yes

October 15, 2025

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Everything went as planned - but this the level of service and respect I expect and am accustomed to receiving. More

by steve_g
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Recommend Dealer
Yes

October 15, 2025

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Always a great experience don't trust anyone else with our vehicles Always professional and prompt More

by Erikacalistro1969
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 14, 2025

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Employee Rating

Robert went out of his way to find a solution that would allow me to get my truck repaired without having to miss work. Additionally, when noticing the part was on back order, he located and retrieved the p More

by MARK_SEAL62
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 13, 2025

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Employee Rating

Robert is Top Notch! He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. More

by mikestaples54
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

October 12, 2025

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Employee Rating

They kept me updated the entire process. I also loved the video that showed what they saw while working on my car. Robert was very quick to respond to any question or concern that I had. Oh, More

by debbthompson27
Service Price Transparency
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Recommend Dealer
Yes

October 10, 2025

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Employee Rating

Friendly and prompt service on time delivery uber service was very convenient coming and going More

by reinholdalbers6
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Service Communication
Recommend Dealer
Yes
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