Quinton Chittum

INFLEXIBLE, DISHONEST, UNPROFESSIONAL and RUDE! If this is how you want to be treated, by all means have your car serviced here! I had an appointment at 11:45 and arrived at 11:35. All I had done w If this is how you want to be treated, by all means have your car serviced here! I had an appointment at 11:45 and arrived at 11:35. All I had done was an oil change, tire rotation and alignment and two simple filter changes, and my car wasn’t completed until 3:00 pm!!! At 2:00 pm, I had not even heard ONE single status update from my SA Quinton and had to text HIM! He was so lazy, that he called me instead of approaching me with an ETA of when my work would be completed. Finally, at around 3:00, I was approached by Alex (I was just “handed off” without a thought) who stated my car was ready. All Alex did was had me sign for the repairs without even explaining what was done to my vehicle (like any professional would have!) Quentin mentioned that a nail in a tire has to be repaired and that he would coordinate with me on Tuesday; however, when I was thoughtlessly handed off to Alex, Quinton didn’t bother to mention the tire. And it gets worse! Unhappy with Alex, I walked over to Michael Haun’s office (who agreed that the lack of communication and service time was unacceptable) and he told me that the internet was down and I could either wait until the internet was up to pay or he could send me a link. I asked if I could just pay on Tuesday (this is THEIR fault the net was down) when I replaced the tire and he told me NO! Excuse me??? After all I have been through you can’t give me 72 hours to pay a bill that I am more than willing to pay if YOUR internet were working! I asked whose policy this was and Michael said it was his! I told him I will not risk my financial information by clicking on what is likely a third-party link. Not doing it! This unreasonable, inflexible jerk refused to budge. Finally, the net came back online, I paid my bill and will NEVER return! I have NEVER had such an unprofessional and disgusting experience with any other Toyota dealership in the seven years and four states since I have owned this car ! I will have my vehicle serviced at another location from here on out and you can bet I am copying and pasting all of these other bad reviews and sending them to Toyota corporate. The whole department needs to be fired and rebuilt. Bunch of losers! More

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DO NOT BUY AUTO BUTLER OR THE WARRANTY THROUGH KV TOYOTA. Neither one has anything to do with Toyota. Neither one has anything to do with Toyota. More

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Amazing!!! Michael Haun goes above and beyond for the customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as a teaching lesson for his advisor. I am a lifetime Toyota KNOXVILLE customer. Thank you!! More

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Great service I trust this dealership to make repairs and be honest in dealing with me. Quinton showed me the charts that show the range of my tires and battery, an I trust this dealership to make repairs and be honest in dealing with me. Quinton showed me the charts that show the range of my tires and battery, and he tells me the recommendations from Toyota. However, I never feel pressured to purchase services, but I do feel informed. I will continue to trust the service of my vehicle to them. Also, every employee is friendly and courteous. It’s a very welcoming experience there! More

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One Year Maintenance Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on ti Toyota of Knoxville is very organized and friendly. They are on top of working with the customer in sales, parts and service. They are flexible on time of service. . More

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Knoxville Toyota is a great dealership. Service at Toyota is always excellent . Quick responses and the atmosphere of the place is great. And this time Quinton Chittum was a great service Service at Toyota is always excellent . Quick responses and the atmosphere of the place is great. And this time Quinton Chittum was a great service representative. The waiting area is very well kept up and the counter folks are always great. More

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Prompt service, very detailed, great communication. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. More

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Toyota prius 2010 oil change, tires rotated, headlight replaced. Always great. Quick sevice. Free car wash. Had early appt. Was in and out in quick time. replaced. Always great. Quick sevice. Free car wash. Had early appt. Was in and out in quick time. More

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Efficient Service Department I always get great service in a reasonable amount of time. The staff is friendly. I also appreciate getting a free car wash with my service. I always get great service in a reasonable amount of time. The staff is friendly. I also appreciate getting a free car wash with my service. More

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Excellent service Service was excellent Tech was extremely nice and knowledgeable Keep me informed as to progress and status of my repairs Like the communication throug Service was excellent Tech was extremely nice and knowledgeable Keep me informed as to progress and status of my repairs Like the communication through phone and email Highly recommended More

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