QERIM RACAJ | Page 11

The staff are all AWESOME. . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE More

by NSGUAM Verified Customer Verified Customer

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Customer service is not their priority. Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep (Qerim Racaj) that I was there to pick up my car. He point me to go see the person who checked me in. I waited for over 15 min. while that team member chit-chat with his coworker (Dwayne Reyes), laughing and joking with each other (I was standing one desk over from them). I wasn't the only customer standing there waiting for help. I took their business cards because I wanted to call and speak with the Service Manager to file my complaint on poor customer service. When I got home, I looked at their cards and they both were "Assistant Service Manager." What a horrible representation for Maita Toyota. I called Maita Toyota and asked to speak with Norbert Santos, the "Service Drive Manager." Of course he was busy so I was told to leave a message and he will return my call. I left my name and phone number. This is day 3 and no return call. Worst customer service ever. Never going back there for servicing of my car. More

by TH0JTACO Verified Customer Verified Customer

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Did a great job in servicing my vehicle. They kept me updated on the work and vehywas ready as agreed. They kept me updated on the work and vehywas ready as agreed. More

by DUARDANDO Verified Customer Verified Customer

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Great customer service, kind employees who really care about what they do. I will always take my vehicle there. about what they do. I will always take my vehicle there. More

by ZBONNEY9 Verified Customer Verified Customer

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I like being serviced at Toyota Center. Everything is done very quickly, efficiently, and in an organized manner. Everything is done very quickly, efficiently, and in an organized manner. More

by ANAIDA Verified Customer Verified Customer

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It has great service working very good fast very good good customer service has Wonderful Experience I always take my car Toyota in Sacramento. good customer service has Wonderful Experience I always take my car Toyota in Sacramento. More

by EESA UNASI Verified Customer Verified Customer

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Absolutely excellent service. Originally went in for a oil change and due to a nail in the side wall of my tire had to replace the tire. Due to excellent customer service I was able to replace all 4 tires oil change and due to a nail in the side wall of my tire had to replace the tire. Due to excellent customer service I was able to replace all 4 tires. I was also provided a rental car for a day at no charge because the wait time to complete the service would have taken up to 3 hours due to a of a shortage of workers. COVID related. More

by JKMCBROOM Verified Customer Verified Customer

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I bought the car from Maida Toyota and have only serviced it here. While the wait times are long, the waiting area is clean, has comfortable chairs and a nice cafe. The service has been excellent, and they it here. While the wait times are long, the waiting area is clean, has comfortable chairs and a nice cafe. The service has been excellent, and they told me about their online coupons to use. Some things might be more expensive, like a battery replacement, but overall I think they give good value. More

by MIKEOBRIENSAC Verified Customer Verified Customer

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The recall repair performed was quick and my advisor Querim was friendly, helpful and informative. Querim was friendly, helpful and informative. More

by DSGARCIA12 Verified Customer Verified Customer

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The problem was not resolved. Sound on the steering wheel when i turn left or right when i turn left or right More

by DIONIECRISOSTOMO Verified Customer Verified Customer

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