Prime Response
Prime Response at Duval Ford

Prime Response

Prime Response

Duval Ford

1616 Cassat Ave
Jacksonville, FL 32210

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22 Reviews
not yet
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22 Reviews

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22 Reviews of Prime Response

November 04, 2023

Dealership Rating
Employee Rating

Making the purchase for my Audi A5 Sportback over the phone was very convenient for me with having the car delivered within 24 hours of my purchase. The salesman and finance manager provided first class More

by Emily110879
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2023

Duval Ford responded

Great to hear the delivery process worked well for you Emily110879. Duval Ford appreciates your 5 star feedback.

September 27, 2023

Dealership Rating
Employee Rating

It was above my expectations. I thought I was just getting an oil change. But hey washed my car vacuumed and did a diagnosis. This was beyond amazing to me! More

by Teairamorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 19, 2023

Dealership Rating
Employee Rating

Being a newbie in purchasing, they were very helpful and informative. Helped me very much throughout the whole process. Highly recommended More

by Rarebreed322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar

Jan 20, 2023

Duval Ford responded

Glad to hear the sales team at Duval Ford helped you with a 5 star first time buyer experience Rarebreed322. The Duval Real Deal makes every car buying experience real fair, real fast and real friendly.

August 10, 2022

Dealership Rating
Employee Rating

Amazing service department. They treated me like family. I even Got invited to eat lunch on Saturday with them. More

by Maddenlum2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 10, 2022

Duval Ford responded

That's an extra perk, lunch on Saturday. Thanks Maddenlum2003 for recognizing the Duval Ford service team with 5 stars.

July 23, 2022

Dealership Rating
Employee Rating

My wife and I drove 600 miles to make a vehicle purchase at this dealership and would do it again. I am 65 years old and have bought numerous vehicles across the United States and Duval Ford in Jacksonville More

by CHRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rafael Delgado

Jul 25, 2022

Duval Ford responded

Duval Ford is honored to earn your 5 star business, especially from 600 miles away Chris. Our Duval Difference provides a real fair, real fast and real friendly buying experience.

May 31, 2022

Dealership Rating
Employee Rating

This is by far the best dealership with exceptional customer service. The team in the service department goes above and beyond. More

by Cj_mcfarland2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Warren Hart, John Rohde, Laura Torbett, Jose Negron , Sheila McFarland

May 31, 2022

Duval Ford responded

Duval Ford appreciates your 5 star shoutout for the service department cj_mcfarland2017. The Duval Difference relies on great customer service from all our team members.

February 13, 2022

Dealership Rating
Employee Rating

Contacted Duval because I bought an Explorer from them years ago. I had 3 different people who sent me a text, an email, and called me for a vehicle they advertised but didn’t have. Then when I told them More

by Jaxsonjay
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sherrod Anderson

Feb 14, 2022

Duval Ford responded

Thank you Jaxsonjay for providing feedback for Duval Ford on Cassat Avenue. We will use this as a training experience for our processes. Please contact general sales manager Rafael Mejia so he can discuss your concerns further - 904-237-9892 / rafael.mejia@duvalford.com.

February 06, 2022

Dealership Rating
Employee Rating

Sent false advertising on the vehicle and wasted time to go there and will never go back More

by Hjr351201
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rafael Delgado

Feb 14, 2022

Duval Ford responded

Thank you Hjr351201 for your feedback and bringing this to our attention. Duval Ford appreciates you working with general sales manager Rafael Mejia to find resolution for your experience.

September 18, 2021

Dealership Rating
Employee Rating

Great team at Duval Ford Warren Hart Sr- THANK YOU SIR for working Sunday with me to discuss the truck I came in Monday purchased. Warren took Sunday to help our business grow and for that we will not s More

by Ed@allaboutscreensjax.com
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Warren Hart Sr Warren Hart Jr Randy Finance Mgr

Sep 20, 2021

Duval Ford responded

The Duval Ford sales team continually goes above and beyond to make satisfied customers, just another bonus from the Duval Difference. Thank you Ed@allaboutscreensjax.com for providing 5 stars for Duval Ford on Cassat Avenue.

March 14, 2021

Dealership Rating
Employee Rating

Very professional and courteous service from all personnel involved the the purchasing process, for selecting the car to finalizing all documents. Great experience from beginning to end. More

by Donald W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Renard Weaver, Warren Hart Sr.

Mar 15, 2021

Duval Ford responded

Love to hear another Duval Real Deal success story Donald. Our team is trained and ready to provide the best customer service.

1

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