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Exceptional in every way!! This was by far the most exceptional car buying experience I have ever had! I felt so blessed to finally pull my beautiful "new to me" 2016 Honda Pil This was by far the most exceptional car buying experience I have ever had! I felt so blessed to finally pull my beautiful "new to me" 2016 Honda Pilot into my driveway yesterday after visiting Duval Acura on Atlantic Blvd. After several weeks of exhaustive online searches and combing through car faxes and dodging more near misses than I can count, at last, I discovered my long hoped for Honda Pilot. I became so determined to find my dream ride that I widened my search on Car Gurus to 500 + miles...only to realize what I had been dreaming of was practically right here in my own backyard! I received a near instant response to my online inquiry with a quick follow-up email from Duval Acura's manager, Joe Cutaia, who connected me with his incredible salesman, Anthony Lewis. Anthony was the most ethical salesman I have encountered and very easy to communicate back and forth with during his timely return texts and calls, until finally in person. Both he and Will Isom from finance must have moved heaven and earth to get me out from under my worn out trade in to make it over the finish line with my dream car! My faith in the car buying process has been restored by these honest, hardworking gentlemen, because they handled every aspect of this big life decision turned commitment into a smooth sailing joy by their manner of professionalism and attention to detail at every turn. Speaking of details, I do not want to miss a mention to whomever so beautifully maintains this spectacular showroom. I regret that I am missing the names of a few other key players who also had special a part in providing such an exceptional overall experience, for even the sweet young lady who collected my down payment and the kind sales managers who peeked their heads in the door to congratulate me made all the difference and set this outstanding team apart from all the rest! I am awestruck by every effort each of these fine people made to uphold the high standards that they do to make this the most satisfying big purchase I have ever made. They are truly like one big family who work together to make another's dream come true in the most remarkable and unforgettable way! More

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Excellent customer service! I would absolutely recommend stopping by there for a vehicle purchase! The process of getting this new MDX was seamless, and thoroughly explained. Cain Pierce was an amazing sale stopping by there for a vehicle purchase! The process of getting this new MDX was seamless, and thoroughly explained. Cain Pierce was an amazing sales rep to deal with. Joe Cutaia is was a pleasure doing business at this location. Thank you for recommending I come in. More

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Totally an exceptional experience buying a car from Duval Acura. The business is built on customer satisfaction which translate they will be serving my car. If your looking for an Acura take a trip to this d Acura. The business is built on customer satisfaction which translate they will be serving my car. If your looking for an Acura take a trip to this dealership you won’t be disappointed. More

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Worst Customer Service My parents bought a brand new Acura in the spring of 2019. Since buying the car, the tires need air weekly. The car stalls out suddenly when driving. My parents bought a brand new Acura in the spring of 2019. Since buying the car, the tires need air weekly. The car stalls out suddenly when driving. Connections were loose, making the battery die in the middle of traffic. My mother and I have both called and got a song and dance. My mother brought in the car yesterday, 10/24/19 for a 9:30am appointment. She was told there was nothing wrong with the car and if she had issues she can call Acura's 1-800 number! Wow. So she spends more than $50k on a brand new car and the service department doesn't even offer her a loaner while they keep the car and see if they find issues over a few days? They didn't even drive the car! Shame on them for blowing off my mother. Shame on them for not standing behind their cars. Buyers beware. More

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Online appt sceduling was easy and convenient. Khalil patiently explained findings/recommendations/options. I was allowed to keep a loaner for several days to accommodate my schedule. patiently explained findings/recommendations/options. I was allowed to keep a loaner for several days to accommodate my schedule. More

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Perfect Timely Service Service performed on our TLX, which we LOVE, was timely and professional. Our Consultant kept us briefed on progress and spent extra time with my wife Service performed on our TLX, which we LOVE, was timely and professional. Our Consultant kept us briefed on progress and spent extra time with my wife covering expanded use of Bluetooth features. As usual, an excellent experience. Just what we expected. Thank You Casey and Duval Acura. More

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