Preston Jackson | Page 6

Satisfactory Service My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has been there to greet me every time. I feel very comfortable asking questions and he has provided through answers every time. Always good to see a familiar face! Overall good service experience. More

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Came in for service and inspection on my Countryman Very impressed with the the appointment process. Loved what is basically a no-touch process. One less thing to stress about these days! They even took Very impressed with the the appointment process. Loved what is basically a no-touch process. One less thing to stress about these days! They even took care of a spot on the paint I couldn't take care of at no extra charge - More

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It’s always a pleasure working with Preston. He’s always helpful and patient with me trying to understanding what my car needs and making sure I’m comfortable while waiting for my car. helpful and patient with me trying to understanding what my car needs and making sure I’m comfortable while waiting for my car. More

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Great Service Experience This service center is terrific. Spacious, clean, well-staffed and well-stocked if you wait while service is done. Kept in touch with me via text thro This service center is terrific. Spacious, clean, well-staffed and well-stocked if you wait while service is done. Kept in touch with me via text throughout the service. Even sent me a VIDEO tour of the underside of my car while it was on the lift! Was able to approve service, view my invoice and pay on my phone. The sprayed the car with disinfectant before and after they worked on it. This was a great experience. Car is in tip top shape! Thanks Otto's! More

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Preston was very attentive and kept me informed of the progress of my service. As a new mini owner, I’ve been pleased with every aspect of my purchase and service experiences. progress of my service. As a new mini owner, I’ve been pleased with every aspect of my purchase and service experiences. More

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State Inspection and service contract check Overall service was great , Preston took great care of my mini , everything is up to date now , will be coming back for replacing tires before next in Overall service was great , Preston took great care of my mini , everything is up to date now , will be coming back for replacing tires before next inspection. More

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Quick and complete My good ‘ole Mini convertible was in for inspection. No problemo - and on we go. A short, comfortable wait included a fig bar, chewy gummies, and a My good ‘ole Mini convertible was in for inspection. No problemo - and on we go. A short, comfortable wait included a fig bar, chewy gummies, and a coffee. After I got back in a clean, sanitized car, I had to lower the roof to drive home. Top down is always the best. More

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Experience I had with the service department Everyone was very polite, accommodating, and informative. Worked well with the covid situation going on. Was a little apprehensive about taking my c Everyone was very polite, accommodating, and informative. Worked well with the covid situation going on. Was a little apprehensive about taking my car in but worked out well. More

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Best of the best . I was a bit shocked at the number of service items on the list, but I adjust quickly: have put a lot of miles on the car in the past year comm . I was a bit shocked at the number of service items on the list, but I adjust quickly: have put a lot of miles on the car in the past year commuting between Altoona, Gettysburg, and my kid's house in the Valley Forge area. Preston is objective and kind, and practical in a way I am not. Which is exactly what I need. Bob Dettmann did excellent work. What a good guy. Sending a complimentary letter to Mr. Fritz. Should be on paper with a real signature. More

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Inspection and rotation Service was a great experience. Getting a video of the car being inspected is a nice touch. Only negative was that it took 2 hours for inspection and Service was a great experience. Getting a video of the car being inspected is a nice touch. Only negative was that it took 2 hours for inspection and tire balance and rotation. Seemed too long for this operation. More

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