Poula Fayek

After driving 3 hours to purchase a $65,000 dollar luxury BMW X5M Competition (for which I put down $30,000 in cash), I drive the vehicle another 3 hours home to find the that rear seat center arrest storage BMW X5M Competition (for which I put down $30,000 in cash), I drive the vehicle another 3 hours home to find the that rear seat center arrest storage lid was completely snapped off and fell to the seat as soon as I opened the armrest. I contacted the sales manager Poula Fayek who told me "too bad it's a used car" and that because of that reason they only do a small quick inspection and it's my problem that parts are falling off the vehicle. I assumed as a consumer that a reputable dealership would ensure that the vehicles they are selling are in good working order and not letting damaged or unsafe vehicles to be sold to the general public who assumes they've done their inspections like they should be doing. This is indicative of deceptive sales practices, low moral character, and poor brand representation on behalf of a well established brand such as Infinity. I am strongly advising anyone who is thinking of purchasing a vehicle here to take a second look at other options before taking your chances here and a dealership like this who does not support their customers, no matter who much they spend, and are willing to sell faulty and not fully functioning cars to the general public. I pray this is the least they are doing but if they're will to do this with a good paying customer, I can't imaging what they're doing on less informed or more vulnerable customers. They should be ashamed of how this transaction was handled. More

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went to look for a car and got just that! they care about your well being and what you want in your future they care about your well being and what you want in your future More

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I Had an excellent transaction with this dealership mr. Benjamin a very professional, efficient, and truly customer-focused service staff. Highly recommended! Benjamin a very professional, efficient, and truly customer-focused service staff. Highly recommended! More

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The vibe of Elevated Nissan was comfortable---it was friendly without an undercurrent of pressure, genuine in the sense that the employees like being at work, and supportive by sharing background inform friendly without an undercurrent of pressure, genuine in the sense that the employees like being at work, and supportive by sharing background information that helped me make a car decision. More

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The sales experience was great. Our questions were answered. The interactions were respectful and pleasant. Our questions were answered. The interactions were respectful and pleasant. More

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We walked in with zero intention to buy on our 1st visit, but between Todd and Poula's commitment to getting us to join the Infiniti family they put together a package that we couldn't walk away from. From t but between Todd and Poula's commitment to getting us to join the Infiniti family they put together a package that we couldn't walk away from. From the look and feel of the dealership, the staff, the amenities in the lounge, and most importantly the luxury of the vehicles - we couldn't be happier with the purchase. These guys certainly know how to treat their customers. More

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Loved the whole car buying experience at Infiniti. Ethan was great to work with and very knowledgeable. Ethan was great to work with and very knowledgeable. More

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The entire staff at was very friendly and professional. I was impressed with their selection of cars and the good deal I recieved. I was impressed with their selection of cars and the good deal I recieved. More

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Amazing experience! worked directly with Ramez Zaky from the very beginning and he made this the absolutely easiest car buying experience I have ever had. Ramez customer worked directly with Ramez Zaky from the very beginning and he made this the absolutely easiest car buying experience I have ever had. Ramez customer service and response time were amazing. More

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Excellent experience with Poula Fayek Helping us buying our first INFINITI car. A very smooth transaction and much more enjoyable experience than any of our previous dealerships. Professionalism at its ver our first INFINITI car. A very smooth transaction and much more enjoyable experience than any of our previous dealerships. Professionalism at its very highest level. More

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