Polo Hernandez

The service department (especially Polo) are very friendly and helpful. The service needed was explained clearly. friendly and helpful. The service needed was explained clearly. More

by KMADURA Verified Customer Verified Customer

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I like bringing my Ford car to Envision Ford however this last experience was not as good as the past. I felt the service price was rather high compared to what I have paid for the same or more in the past. last experience was not as good as the past. I felt the service price was rather high compared to what I have paid for the same or more in the past. The second thing that occurred was that my car was ready rather quickly which was fantastic. However, I was told it was done but just needed to be washed. After half an hour I checked and was told my car still needed to be washed but it would be soon. After another half hour it finally was washed. During this time, I saw other customers who arrived after I did leaving with washed cars. I am not sure how that happens unless my car was missed somehow. I was happy when my car was done quickly since I was the first car in line that day but having to wait for an hour to get it washed definitely did not make me feel good about the experience. I'm sure something went wrong that morning since I saw others arriving and leaving with washed cars after I was told mine was done. More

by GOODRICH06 Verified Customer Verified Customer

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Polo is the reason I keep going back to Envision. He works hard and makes sure you are informed of the status of your vehicle. He works hard and makes sure you are informed of the status of your vehicle. More

by DALEO56 Verified Customer Verified Customer

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Always great service! The service department always greet you in a friendly and professional manner. The service department always greet you in a friendly and professional manner. More

by kimberlydarlas Verified Customer Verified Customer

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Unfortunately my visit to the service department was not a happy one, looking to remedy a broken windshield, but I was able to come in get my windshield ordered, my service advisor Leopoldo was super attent a happy one, looking to remedy a broken windshield, but I was able to come in get my windshield ordered, my service advisor Leopoldo was super attentive and offered options to best fit my budget. After getting my quote I was able to order my windshield come in the following day and my truck was fixed and back on the road within 24 hours. Envision Ford made a crummy situation so much better by offering a quick and easy solution to my problem and getting me back in the road in no time with minimal impact to my wallet! More

by STEVENJORTIZ Verified Customer Verified Customer

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Polo Hernandez has been the contact person in the service department As she explains what the problem and what are the charges Because of him and His services and the quality of the service I Have been sati department As she explains what the problem and what are the charges Because of him and His services and the quality of the service I Have been satisfied. More

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Polo is very good always genuine and keeps me updated . Still don’t like the price Still don’t like the price More

by CINDYMSMITH543 Verified Customer Verified Customer

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I was completely satisfied with the 20,000 mile service on my 2012 ford focus. on my 2012 ford focus. More

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Polo was great and really went above and beyond in the customer service department. Thanks again! customer service department. Thanks again! More

by Ryan Verified Customer Verified Customer

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Polo is exceptional. Excellent customer service, knowledgeable, and responsive. He is the only service advisor you need to ask for!! You won't regret it. Excellent customer service, knowledgeable, and responsive. He is the only service advisor you need to ask for!! You won't regret it. More

by JONESHOME23 Verified Customer Verified Customer

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