Pietro Messina

I brought my 2021 GMC Sierra 1500 Denali in for a recall transmission soft wear update and when I picked it up they broke the news to me that the battery was tested and it’s BAD . They attempted to sell me transmission soft wear update and when I picked it up they broke the news to me that the battery was tested and it’s BAD . They attempted to sell me a new one for $380.00. I said I don’t think so ! It was fine when I came in here and it sits in a heated pole barn at home!!! I know a little bit about cars… so , I drove immediately to my go to battery and electric service garage that’s been in business for over 55 years and had it tested. Like I expected! Battery is fine ! Also he put a 10 second load on it and it still had a great charge!! Come to find out that for this software update the battery has to be on a charger the whole time of the update or the battery will die and loose all the information in these new vehicles!!!! I called Benton Baker Hudsonville service department and told them what I discovered. They said that they had a trickle charger on it. What a JOKE! The service manager called me back as a follow up and I explained all this to him. He said he would review this with the tech and get back with me. Well, this is day 6 and no follow up phone call. This service department is definitely not my go to department. I only go there for warranty work and recalls. I have had way too many problems with this vehicle @ $70 K purchase price. so I have been there way too much!! To much to type !!!! Like I told them at Benton Baker…if I was a 69 year old women trusting the dealership service department ….. she would have said go ahead and replace it. I am a 69 year old man that has been around cars and trucks my whole life. They could not pull off selling me a battery. Note!!! Always get a dealership diagnosis… Checked somewhere for a 2nd opinion. Can’t trust them.. always trying to up sell ! More

by RVLMILKMAN Verified Customer Verified Customer

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Very responsive to the strange issues my new Hummer EV was having. Eventually the issue has been resolved. was having. Eventually the issue has been resolved. More

by CYRUS689 Verified Customer Verified Customer

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The waiting area was super clean, my appointment was on time and everyone was friendly. time and everyone was friendly. More

by jodimalon1 Verified Customer Verified Customer

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Easy appointment setup. Nice service rep that made things go smooth. Very happy with experience. Nice service rep that made things go smooth. Very happy with experience. More

by mitchz1 Verified Customer Verified Customer

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Thank you for the quick service on my warranty work that needed to be done needed to be done More

by Truckerdover Verified Customer Verified Customer

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Absolutely the best! Mercedes was so knowledgeable and helpful. She went above and beyond to figure out solutions and make sure I understood. Thank you! Mercedes was so knowledgeable and helpful. She went above and beyond to figure out solutions and make sure I understood. Thank you! More

by bsdeneau Verified Customer Verified Customer

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Great service & people took care of my oil change promptly, at reasonable cost. Very pleased promptly, at reasonable cost. Very pleased More

by BRENDAJONESMCCALEB Verified Customer Verified Customer

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The lady who worked with me was so nice and caring she was absolutely amazing was absolutely amazing More

by madisonmendham Verified Customer Verified Customer

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I dealt with a inexperienced sales person which was ok. However work that needed to be done really was not communicated well. Not at anytime was I asked if I needed or wanted help with a truck I was not fa However work that needed to be done really was not communicated well. Not at anytime was I asked if I needed or wanted help with a truck I was not familiar with. Navigation was messed up, tires did not match although they were new. I knew I bought the truck as is, when someone spends over 15,000 dollars some follow up would be appreciated. Mercedes from service was more help than anyone there. More

by Dan Verified Customer Verified Customer

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They will run your credit over and over and over (ran mine 8 times) to different banks with different loan amounts for said vehicle. Iam VERY displeased with this place, dropped my credit score 60 point mine 8 times) to different banks with different loan amounts for said vehicle. Iam VERY displeased with this place, dropped my credit score 60 points!! BEWARE!! More

by t.campbell.81 Verified Customer Verified Customer

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