Pierce York | Page 7

Extremely poor customer service I saw a used car advertised on Cars.com that was at Laurel Kia. I inquired if the car was still availabe. Pierce York emailed me and said he was going I saw a used car advertised on Cars.com that was at Laurel Kia. I inquired if the car was still availabe. Pierce York emailed me and said he was going to get more information on this car ans he would email me back. I emailed him that night and asked him if he ever got more info on the car because I had not heard anything from him. The next day he emailed me and asked me if I wanted to schedule a test drive.....still never gave any more info on this car. I then applied for credit because I did not want my daughter to spend all of her money on a car. Figured if I could finance some of it then she could keep some of her money in the bank. Again I never heard anything back from them. I know I have less than perfect credit but we had the total amount for the car in cash just in case. I should have gotten a phone call or email letting me know something but the lack of communication on their part means I will never cinsider purchasing a new or used car from here and I will advise my friends and coworkers to go elsewhere. More

Report | Print

Excellent Team at Family Run Laurel Kia! We just drove our new 2017 Sportage SX home and would like to share our feelings about Laurel Kia. After conducting much research and interacting with We just drove our new 2017 Sportage SX home and would like to share our feelings about Laurel Kia. After conducting much research and interacting with other Kia dealerships that pushed an immediate sale for a vehicle that did not meet our needs. We reached out to Laurel Kia and negotiated a fair internet price with Pierce for the exact trim and options that we desired. Steve, Tae and Linda were friendly and accommodating when we test drove our car. Then on the day of the sale, we drove 60 miles to the dealership. Pierce took extra time to explain the advanced technology and the team did a great job preparing our car. The internet price we were quoted was the price we paid! During the sale, we were made to feel like we were part of the family, we were never pressured. Our new compact SUV is awesome, it's loaded with advanced technology and turbo performance. The exterior color and interior are unique. Only Kia offers this product quality and Laurel Kia is the best dealership in Maryland with one of a kind service. We will recommend them to others and will be back to buy again. More

Report | Print

Customer Service good, but freight fee I brought a new Kia Sorento from Pierce. Pierce was nice, and accommodating even though I came in pretty late. My issue is that when I purchased the v I brought a new Kia Sorento from Pierce. Pierce was nice, and accommodating even though I came in pretty late. My issue is that when I purchased the vehicle, I was told an 800 dollar freight charge was not added to the advertised price of the car. I negotiated a little and got the price down to something in my budget, which included this 800 freight charge. I am now looking at my Truth in Lending disclosure. The Truth in Lending disclosure has a line item for freight charges. Now, Pierce didn't do my paperwork- I believe Jamal did. However, none of my paperwork lists the 800 fee they charged me. For me it's a lesson learned- I love my new Sorento, however if I ever buy from Laurel Kia, I will be sure to ensure what I'm told matches the paperwork. Recommend with caution. More

Report | Print

2017 Sportage I first saw the 2017 Sportage at the D.C. Auto Show. I was so impressed that I went to the Baltimore show to view it again. I had been considering the I first saw the 2017 Sportage at the D.C. Auto Show. I was so impressed that I went to the Baltimore show to view it again. I had been considering the Subaru Forrester because of its safety ratings, but after reading preliminary reviews about the Sportage, it became my car of choice. I went through Truecar and was given three car dealers. I was "underwhelmed" by dealer reps from two of the dealerships. Pierce York responded from Laurel Kia. Thank goodness!! He is honest, personable, helpful and knowledgeable. Going through Trucar, I chose an interior color that wasn't in stock anywhere in the area. Pierce worked with his management to ensure I got what I wanted. Once they discovered the car was being shipped, he tracked it until it arrived at the Philadelphia port. When there were multiple delays in it being sent to Laurel, he pushed everyone to get it delivered. Once the car was in, I also worked with Lisa Steele in the business office. Another fine example of personable professionalism! Laurel Kia's criteria for its personnel must be centered around people who take real customer service seriously. I will definitely recommend Laurel Kia to others. More

Report | Print

Excellent Experience I couldn't have had a better experience at Laurel Kia,They made my car buying experience very easy. Even though I didn't have great credit, they made I couldn't have had a better experience at Laurel Kia,They made my car buying experience very easy. Even though I didn't have great credit, they made sure I left in the car I wanted. Jamal red bowtie Allen and Pierce York were great and made my car buying experience very simple with no pressure. if you need a car I would highly recommend Laurel Kia they have great customer service and they will do all they can to make sure you leave with a car More

Report | Print

Great Experience! Working with Pierce was great. He thought about things like my stickers on the windshield for my job and my apartment parking. Who thinks of that!! Working with Pierce was great. He thought about things like my stickers on the windshield for my job and my apartment parking. Who thinks of that!! I am very pleased with the whole experience.. I will gladly recommend him to my co-workers and family. More

Report | Print

My amazing experience with Pierce I've been trying to get a car for over a year, but I have less than perfect credit so i constantly got denied or needed an outrageous amount for a dep I've been trying to get a car for over a year, but I have less than perfect credit so i constantly got denied or needed an outrageous amount for a deposit. I heard the Laurel Kia ad on the radio multiple times and decided to call. I'm so glad I did. I spoke with Pierce who was very nice, patient and understanding. He instructed me to go online and do the pre approval app. He got back in contact with me immediately and set a date for me to come in. The process was a breeze and I walked out of there with a brand new 2016 Kia Optima. If only Pierce could see the look on my five year olds face when I picked her up from school in our brand new car. Because of Pierce my year long rough journey without a car no longer exist and I'm forever grateful. I recommend any and everyone if you're looking for a car and a stress free car buying process Laurel Kia is the place to go!!!!!!! More

Report | Print

A painless experience.!!! Who knew car buying could be so painless? I was referred by a friend who had rave reviews. I sent an email to Pierce and instantly he responded and re Who knew car buying could be so painless? I was referred by a friend who had rave reviews. I sent an email to Pierce and instantly he responded and remained responsive throughout the process. He was knowlegable, personable and had excellent customer service. When I arrived to the dealer, things went smoothly. Thanks Pierce! More

Report | Print

Wonderful experience. I spoke with Pierce via phone, immediately felt I was in good hands. I told Pierce what I was looking for and he delivered. He was very knowledgeab I spoke with Pierce via phone, immediately felt I was in good hands. I told Pierce what I was looking for and he delivered. He was very knowledgeable and professional. Everything he told me on the phone was the same once I arrived at the dealership. That was a huge plus for me. I will definitely recommend Pierce and Laurel Kia to my family and friends. More

Report | Print

Laurel Kia - a bunch of preofessionals My wife and I bought our first Kia and it had been a few years since we had been at a dealership to buy a car. The last few times, it seemed to be an My wife and I bought our first Kia and it had been a few years since we had been at a dealership to buy a car. The last few times, it seemed to be an all day event and this time around, we had done most of the research ahead of time, so it was simply a matter of test driving the car to confirm all the high ratings from Consumer Reports were true. Not only were they true, but the time it took to close the deal after saying yes was about as quick an experience as one could hope for. Had I not gotten a call from my nephew and spoke to him for 20 minutes while at the dealership, the total time to buy would have been about the time it takes to get a Dominoes pizza. Unbelievable. The entire staff at Laurel Kia was engaging and friendly and our salesman, Pierce York, was profoundly knowledgeable about the car we had chosen, which largely contributed to the entire process being so quick and efficient. He knew all the answers to our questions which gave us a tremendous amount of confidence when we were buying the car. Pierce was a pleasure to work for and would be someone my wife and I would go back to in a heartbeat the next time we're looking for a car. This time around, we were directed to Kia because we knew the car we wanted. Next time, we'll go to Kia, simply because of Pierce and the confidence we have in him. He not only sold us on our new Kia Sorento, he sold us on Kia Laurel! More

Report | Print