Phillip Seamster
Phillip Seamster at Hubert Vester Toyota
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Phillip Seamster

Service Advisor

Hubert Vester Toyota

3712 Raleigh Rd Pkwy W
Wilson, NC 27896

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4.4
11 Reviews
4.4

11 Reviews

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11 Reviews of Phillip Seamster

December 12, 2024

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Employee Rating

Service dept technicians need some serious training. Also need to be truthful with customers about issue with vehicles More

by RWPHELPS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lippert

Dec 14, 2024

Hubert Vester Toyota responded

Ms. Phelps, we strive to deliver an exceptional experience for our customers and I apologize for your recent visit being anything less. It is my understanding that you and our Service Manager, Ryan Lippert, have already had a conversation and your concerns have been addressed to your satisfaction. If I am mistaken, please feel free to contact me at (252)-401-3008 or lowens@hvautogroup.com. Thank you for your business and patience. Lisa Owens Customer Relations Manager

December 11, 2024

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Employee Rating

Took almost 3 hours. Oil change and 42-point inspection. Didn’t top off any fluids. More

by el
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2024

Hubert Vester Toyota responded

I am glad to see that your interactions with Phillip Seamster were such a positive aspect of your Service experience. However, the timing and any other concern need to be addressed by our Service Manager, Ryan Lippert. Since your username makes calling you directly somewhat difficult, please reach out to him at your earliest convenience at (252) 291-5300, ext. 2210. We appreciate you bringing this matter to our attention and Ryan looks forward to your call. Lisa Owens Customer Relations Manager

October 22, 2024

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Employee Rating

Phil was extremely helpful and accommodating. Give that guy a promotion and a big raise. More

by JOEYSOGLUIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 10, 2024

Dealership Rating
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Everyone was polite and our vehicle was ready ahead of schedule, which usually makes us pleased! More

by SOWENS9638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ellington Baker

August 16, 2024

Dealership Rating
Employee Rating

Appointment on time. Service great. Let me know things that needed to be done. General maintenance. More

by DEBBIECAPPS61
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

July 05, 2024

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Employee Rating

Always polite and friendly. Easy to get an appt. Keeps you informed about you vehicle status while you wait. More

by CLMILLER684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 12, 2024

Dealership Rating
Employee Rating

Excellent customer service every time we bring a vehicle in for service will absolutely be back More

by sajeflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 11, 2024

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Employee Rating

The service department scheduled an appointment for me promptly for the day after I called to request service. A detailed report/statement was printed and given to me upon the completion of the work. Th More

by gloriabartholomewhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett A. Elliott

June 01, 2024

Dealership Rating
Employee Rating

Exceptional service once again. Philip is quite professional and the technicians talented and keen on finding solutions. More

by SHACKELFORD.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2024

Dealership Rating
Employee Rating

Made an appointment for 815 for 25000 mile service. It took almost 2 hours to rotate 4 tires an check fluids. Another customer came in several minutes after me an was out before I was. More

by bakershotwell
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 26, 2024

Hubert Vester Toyota responded

Thank you for your candid feedback. Our Service Manager, Ryan Lippert, is investigating your visit and will call you to discuss your experience further. He looks forward to speaking with you. Lisa Owens Customer Relations Manager

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