Phillip Robertson

Our experience with Carlton Motorcars was excellent. Phillip Robertson was exceptional. He took care of all of our needs and answered all of our questions from trade-in to purchase and has made himself Phillip Robertson was exceptional. He took care of all of our needs and answered all of our questions from trade-in to purchase and has made himself available for any questions that we may have going forward. John Baek, in financing, was also outstanding. He made the paperwork process a breeze. We have been purchasing Mercedes since 2007 and Carlton meets or exceeds the Benz standard we have become accustomed to. Thanks again from Patti and Mike Koscal. More

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I had never purchased a Mercedes-Benz before. I had always considered them out of my price range. I discovered a variety of levels, and our salesperson Phillip helped find us find a GLC 3000 suv I had always considered them out of my price range. I discovered a variety of levels, and our salesperson Phillip helped find us find a GLC 3000 suv that fit our needs and budget. He provided great customer service and made us feel as though he really cared about our being comfortable and satisfied. The entire staff was friendly and welcoming. I recommend Carlton Motorcars Mercedes. More

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We stopped in while looking at some other cars in the area. Phillip showed us a beautiful certified GLC 300 that was in our price range. It was a 2018 that looked brand new. There was no pressure to b area. Phillip showed us a beautiful certified GLC 300 that was in our price range. It was a 2018 that looked brand new. There was no pressure to buy at all, which was good as we were on our way to an appointment at another dealer. I called back the next day to put a deposit on it and Phillip was off, but Ben Mandish stepped in to help out temporarily. I appreciated the teamwork. Phillip stayed in touch, completed the sale and I'm enjoying the car very much. More

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They very helpful and extremely knowledgeable! He helped me with all my questions and showed me how to use all the features on my new car! I was very impressed with this dealership and my sales a He helped me with all my questions and showed me how to use all the features on my new car! I was very impressed with this dealership and my sales associate! Thanks again! I love my new car! More

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Phillip was fantastic! Highly recommend Phillip and Carlton Mercedes for a 5-STAR car buying experience. Highly recommend Phillip and Carlton Mercedes for a 5-STAR car buying experience. More

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Accessible, responsive and knowledgeable -- Stellar experience. Working late hours I arrived at the dealership close to closing time. Phillip was with another customer, but someone else jumped in to ge experience. Working late hours I arrived at the dealership close to closing time. Phillip was with another customer, but someone else jumped in to get my test drive started. Phillip then took over, and thoroughly answered my questions. No high pressure, just knowledge sharing. I was not rushed at all. When I came back for test drive #2 Phillip gladly spent time discussing some of the features, but again, no high pressure. It was just a conversation. Very pleasant. The vehicle, by the way, is stunning-- quality and amazingly comfortable ride. Hands down the better choice over BMW. More

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Phillip is incredible! ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up the check that night. He was knowledgeable and kind! John Baek in accounting should shadow Phillip and Brian for a few months and learn how to speak to ladies and customers in general. John was the rudest, most arrogant employee of a dealership/business I have ever come in contact. We forgot to write one word on our check for the payment, it was our fault, he was so arrogant and angry when speaking to me. Life lesson, Mr. Baek, "It is not what you say, my friend. rather HOW you say it." I was told he wanted to apologize for how he treated me on the phone but I would have to step into his office to receive the apology...no thanks. He has my number and so does the dealership...no call from anyone, except awesome Phillip. He is a class act!! He held this deal together! More

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They have always provided exceptional service for me. If your looking for a great deal on a new or used Mercedes you have to give them a chance their customer service is top notch. If your looking for a great deal on a new or used Mercedes you have to give them a chance their customer service is top notch. More

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On a tough supply chain market Brian made my dreams come true and delivered on pricing and expectations true and delivered on pricing and expectations More

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Phillip and the team are top notch! Knowledgeable and absolutely zero pressure. Since purchasing, I have also interacted with the service department. They are 10/10 as well! Knowledgeable and absolutely zero pressure. Since purchasing, I have also interacted with the service department. They are 10/10 as well! More

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