Phillip Nash
Phillip Nash at Jaguar Land Rover Tulsa
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Phillip Nash

Service Advisor

Jaguar Land Rover Tulsa

3905 S Memorial Dr
Tulsa, OK 74145

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4.6
35 Reviews

Dealership Experience

10 mos

4.6

35 Reviews

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35 Reviews of Phillip Nash

November 17, 2024

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Employee Rating

Every time I have visit they have always been helpful and tentative to my needs More

by Shanyse
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Recommend Dealer
Yes

Other Employees Tagged: John Arbuckle

October 30, 2024

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Unnecessary "repairs". My wife brought her 2019 Range Rover Sport in for the 70K mi service. For context, this Range Rover lives in a garage and is only driven on highway More

by jimsmay
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Recommend Dealer
No
Oct 30, 2024

Jaguar Land Rover Tulsa responded

Hello Mr. Smay, my name is Brian Vance and I'm the Operations Manager at Jaguar Land Rover Tulsa. We take all complaints and concerns seriously, and I've have the opportunity to fully research what occurred during your recent Service visit. Mrs. Smay brought her Range Rover Sport to us on 10/28 at 8:12 am for routine maintenance. The process we follow every time is to send our client a written summary of our findings with pictures (video if needed), a description of the findings, and an estimated cost for repairs. We sent this to Mrs. Smay on 10/28 at 12:07 pm, she reviewed the document at 12:31 pm and approved the repairs at 12:34 pm. Shortly after we received the approval, Phillip (Service Advisor) called Mrs. Smay to confirm the repairs and to inform her that we couldn't complete them the same day. Phillip confirmed with Mrs. Smay that we could keep the car overnight and our technician started on the repairs and Mrs. Smay picked up her vehicle the next day, as promised. I don't see anything wrong with the situation so far and, in fact, am pleased that the inspection and work was completed is such a timely fashion. When I reviewed the written summary of findings, we did identify the lower control items as "Yellow", meaning there were signs of wear but replacement was not urgent and optional at this time. Green is no signs of wear and Red means the should be replaced immediately,. All clearly laid out in the Inspection Report. In your review, you state, "I hope this kind of practice catches up to you. We are a part of the Tulsa community that can afford a Range Rover and you can be sure we will spread word of this shameful practice." Well, I'd be more than happy for you to let people know how well we communicated with Mrs. Smay, how accurate our inspection was, and how quickly we performed the approved repairs. As far as "practices" go, if you don't trust Mrs. Smay to make decisions about maintenance on her car, you should probably "practice" better communication or let us know up front, to only communicate with you.

Oct 31, 2024

Jaguar Land Rover Tulsa responded

Mr. Smay, we would be more than happy for you to bring the old parts back in so you can sit down and have a reasonable discussion with the Service Technician who completed the inspection. If the inspection was incorrect, then we'll give you a full refund. As to my admittedly snarky comments, I would direct you back to the words you have used to describe my Service Department. It is you, sir, that should make a public apology. We did nothing wrong. This will be my last engagement with you unless, of course, you come into the store to discuss, which we truly hope that you do.

Oct 30, 2024

jimsmay responded

Our name is not Sway.

Oct 30, 2024

jimsmay responded

An ethical mechanic would not use color schemes so coarse as to be meaningless. Green, Yellow and Red? Really? An ethical mechanic would not alarm their customer or even suggest this repair at all. I trust my wife to make good decisions with good information. That is how poor the pictures you provided are. In fact, when I inspected the bushings with a flashlight, I had to search quite a while to find the crazing. For you to imply different is obnoxious. I don't want to swear on here, but that comment is snarky as can be. I expect a public appology for that. The pictures sent are not at all clear. The description is also not at all clear. You failed to provide good information. The Relevant section says "[Other]: front lower control arms Speak with your service advisor for more information on this recommended service." She did and came away from the conversation with the impression that this had something to do with rust. If the service department is unable to communicate clearly with lay person customer, that is your fault; not the customer. Even when I was on the phone with Phil, he could not provide a clear explanation and used the phrase "...the bushings are cracked...". They are not. These bushings would easily last the life of the Range Rover.

Oct 30, 2024

jimsmay responded

You fixed our name, but addressed nothing seriously. I concur with your accounting of the timeline. Suggesting and “fixing” unnecessary items quickly is still predatory. The point is, the service on the lower control arm was absolutely unnecessary even to bring up to the customer. Your snarky comment at the end is still obnoxious and the whole answer is defensive and unapologetic; hence my disdain.

October 18, 2024

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Service was poor. Wasn’t please at all with the service at all. Dealer is poor in the service department More

by kellymcqueen
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Recommend Dealer
No

Other Employees Tagged: Rupy Robateau, John Arbuckle

Nov 08, 2024

Jaguar Land Rover Tulsa responded

Hi Kelly, would you care to elaborate? The feedback I received is that was we attempted to align your vehicle but found bent suspension components due to collision/impact damage so we ordered parts and repaired the vehicle. Is there something we missed?

October 02, 2024

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Great customer service. They were quick and easy to deal with and car was on time and budget More

by jaker2
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Recommend Dealer
Yes

Other Employees Tagged: Corey Huggan, John Arbuckle

August 30, 2024

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Fantastic service with prompt and comprehensive care. Phillip was great in keeping me abreast of the developments. More

by drvipperla
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Recommend Dealer
Yes

August 28, 2024

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Philip is amazing to work with and has great communication! He kept me updated and was very responsive! Highly recommend Land Rover Tulsa and Philip! More

by Eva
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Recommend Dealer
Yes

August 25, 2024

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The Service Dept and Land Rover Tulsa is excellent! ! Anyone we've ever talked to there has been very helpful, courteous, and efficient! Whatever you're doing you're doing it well! More

by ggriffin4
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Recommend Dealer
Yes

Other Employees Tagged: Samantha Duncan, Corey Huggan , Jack Prichard is awesome! ! !

August 23, 2024

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The service advisors were great to work with. The service department over all is fantastic. More

by amywilson1121
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Recommend Dealer
Yes

Other Employees Tagged: Josh Loehr

August 21, 2024

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I bought my Rover here 11 years ago and I e had a great car! ‘O problems. I do the required services. If I buy another Rover it will be from this dealership. More

by dmcdannold
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Recommend Dealer
Yes

August 20, 2024

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Always professional and courteous, this dealership in Tulsa, Oklahoma sets the standard for exceptional service. More

by sad31900
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Recommend Dealer
Yes

Other Employees Tagged: Corey Huggan

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