Phillip Connor
Phillip Connor at Big Star Cadillac

Phillip Connor | Page 6

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
61 Reviews
4.8

61 Reviews

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61 Reviews of Phillip Connor

January 27, 2023

Dealership Rating
Employee Rating

Phillip Connor was a no nonsense true professional who was extremely knowledgeable about the GMC Sierra truck that I bought. I didn't get the run around and was a straight shooter from the start and that More

by rogerk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2023

Big Star Cadillac responded

Thank you! We are delighted that Phillip was able to provide a 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 15, 2023

Dealership Rating
Employee Rating

Very friendly environment , everyone is always so nice and they work so fast . Thank you Big Star Cadillac More

by Basurtodylan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide a 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 14, 2023

Dealership Rating
Employee Rating

Big Star Cadillac will not sell their Escalades at MSRP. Minimum $20,000 over. Salesperson did not disclose until I arrived at the dealership, an hour drive. More

by JMM
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jan 17, 2023

Big Star Cadillac responded

Jon, Thank you for taking my call yesterday. I appreciate the details regarding your experience. We have identified an opportunity to enhance customer experience based on the details you provided. Unfortunately, your experience was definitely not representative of our culture or the way we want to be perceived. We really do strive to take care of customers and we work hard to be transparent as well as below-market with pricing. I have coached both employees regarding proper expectations with customers. Some New Escalade models are averaging 10-20% over MSRP based on several market-based pricing tools that dealers use to ensure competetiveness. We pre-sell 90% of our Escalades and price those projecting the market to be at MSRP at time of delivery. The few in-stock units we have for sale generally sell within 24-48 hours. Our website and all of our partner sites are currently MSRP only. We are exploring how we can display our Escalades to better reflect current market conditions and increase customer satisfaction. Due to the inventory selling so quickly we plan to request the customer to call to check on availability and pricing. I apologize that you drove such a long way and I would like to make it up to you if possible. Feel free to email me directly, Mike Pierce, General Manager, mpierce@bigstarcadillac.com

December 14, 2021

Dealership Rating
Employee Rating

Buying a car in this market with the chip shortage is not easy. Philip C. at Big Star made it as seamless as possible. We had experienced a “take it or leave it” attitude from many other dealerships, but he More

by zuddin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson

August 20, 2021

Dealership Rating
Employee Rating

Great people did exactly as they told me they would. Phillip made selling them my current lease vehicle super fast and easy! They also paid me top dollar thanks guys! More

by Joe Parsons
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce

August 09, 2021

Dealership Rating
Employee Rating

This was my second purchase from this dealership. I upgraded to the XT6 from the XT4. Phillip Conner was my salesman both times. He is friendly and does what is needed to make me the customer happy. More

by Brandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson

Aug 10, 2021

Big Star Cadillac responded

Thank You Brandy for your review and your loayalty! We are honored.

August 09, 2021

Dealership Rating
Employee Rating

The buying experience was very easy, and Phillip was amazingly helpful. More

by Tutu2four
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson

Aug 10, 2021

Big Star Cadillac responded

Tutu, Thank you for your kind words about Phillip and especially your business!

August 05, 2021

Dealership Rating
Employee Rating

Mr Ruben was very helpful & reliable guy at the dealership of Ron Carter Cadillac. He exceeded my expectations during our transactions. I bought one XT5 and leased the XT4 with his prefessional ass More

by Freddie ruiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Iriam Diaz

July 06, 2021

Dealership Rating
Employee Rating

Phillip is very professional and amazing to work with. Makes the process seamless! A+ professional! I recommend all my friends and family to Phillip amazing! More

by youto23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 29, 2020

Dealership Rating
Employee Rating

Phillip Connor with Ron Carter Cadillac was exceptional. Phillip went above and beyond each and every one of our expectations. Phillip is a problem solver and will make things happen for you. He will go out More

by Jay Kolb
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Steve Sons

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